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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seemed like everyones first day... So we check into the hotel and they have the wrong room booked for us (requested 2 doubles, got 1 Queen). Got that switched and they tell us they will wave the transfer fee (A fee for that in itself seemed odd to me). The room was clean and the air conditioning worked so I couldn't complain about anything. Didn't even try the TV since we spent little time in the room but the shower was nice and hot with good water pressure as well.I was woken up at 7 AM to the sounds of a guy breaking into ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The experience you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going make sure our staff is following correct procedure when entering rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Dirty bedding very dirty and shabby sheets and duvet. Took forever to get some clean sheets and pillow cases.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the bedding in your room was not up to cleaning standards. Your comments were reviewed by the staff, and we will re-train our housekeepers to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Filthy, moldy, smelly hotel The hotel smelled bad and it was dirty. We found crumbs of food around the bed, then took a shower and the shower curtain had mold all over it. Then in the morning, there was supposed to be free breakfast and I went down there the moment it opened and there was no food for 2 hours and they randomly placed 3-5 muffins in the basket for the entire hotel. Then there was no coffee and people had to ask. Then as I waited for the coffee, a customer came running down needing emergency toilet paper, and t... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room cleanliness issues you described and the lack of service provided to guests is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to speak with all housekeepers and if necessary re-train them to make sure all rooms meet ESA standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the oppo... read more
Say they have a breakfast but they only have coffee, oranges, muffins, and granola bars. Hallways smell, our room also smelled until we opened the windows and aired it out. Bathroom is tiny, can't shut the door if your sitting on the toilet. Staff was nice.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced an odor an the breakfast did not meet your expectations. In response to your feedback, I am going to take immediate action to replace all neutralizers to eliminate the odor. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
not happy the last time we stayed in this hotel it was wonderful, very clean and accommodating. this time there were 2 dead bugs in the blanket, the bathroom was dirty and I had to request cups and other kitchen items. my daughter in law held the room under her name and we were told we could pay for them on our credit card when we checked out, the person would not give us receipt or any information about what the bill was. later to find out they charged her card, even after I gave them mine at check-in. they said there was n... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that experienced cleanliness issues as well as billing issues during your stay. In response to your feedback, I am going to make sure front desk and housekeeping are following proper procedures to make sure this does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Stayed one night terrible breakfast was never given money back for second night either by hotel or hotels.com only available room was smoking and cigarette smell was overpowering
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the breakfast did not meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never go back again Lame breakfast, sticky room. Even gave us the wrong reservation.
It was a worst experience staying in the hotel. Room and entire area near room was smelling very bad and got sick breathing bad air.
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not again. The free breakfast advertised was just a muffin or granola bar. I was not happy about that. We booked here since it was supposed to include breakfast and save us from eating breakfast elsewhere. Some of the outlets in the room did not work. Niether did the lamps or the alarm clock. The tv service was horrible. Most of the stations had lines on the screen or werent in service.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have shared your comments regarding our grab-and-go breakfast with our corporate office. Additionally, I will work with our maintenance engineer and inspect our rooms to ensure that everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.