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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inexpensive, but terrible night's sleep The staff people were super friendly and helpful, and the hotel was relatively clean. The problem was the actual room. The room was very stark and not comfortably decorated -- it felt institutional. The pillows were uncomfortable, and the bedding was not very comfy. The absolute worst thing, by far, though, was that the room reeked of old, stale cigarette smoke. May daughter and I had a really hard time sleeping through the night, and our clothes (even the clean ones still packed in ou... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your experience was unsatisfactory due to the cigarette smoke and the condition of your room being uncomfortable. As this hotel’s manager, I can assure you that I have spoken with the staff to offer all available room options to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the oppo... read more
Convenient but not clean Room didn't feel clean. When we checked in, there was a plastic shopping bag tied up around the smoke detector on the ceiling. The kitchenette area had food remnants in the drain. The room REEKED of some type garlic/onion/teriyaki food. I'm guessing that's why the smoke detector was covered. I would have thought 'housekeeping' might have noticed that bag tied up there and removed it before we checked in. Makes me wonder what else was 'overlooked' in the cleaning process....? Furthermore, our belongin... read more
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to make certain that all housekeepers are cleaning rooms per company standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Turned off customer The hotel is old looking. The halls smell like a bunch of smoke. The guest were very loud in the hallway. There was a bunch of young kids staying and was in the hallways all throughout the night. My husband and I had several pieces of hair (not ours) throughout the bed. I was totally disgusted.The ceiling in the bathroom was cracked up. I will never stay here again. I guess you get what you pay for.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not enjoy your stay. I discussed your comments with the team, and we are going to make sure in the future that we are providing you with the best service possible. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
our entire stay was plagued with construction our entire stay was during the time when they were putting on a new roof. this created constant noise, lack of parking, blocked entrances/exits, and an overall terrible stay. the staff could have let us know in advance there would be construction going on. dump trucks, hammering, and shouting lasted throughout the day sometimes until 9 at night. unacceptable and made for a terrible stay
Went to use the bathroom, toilet overflowed everywhere. Just walked in!! Took forever to get moved to another room. I guess you get what you pay for.
The management of this hotel is terrible. I specifically requested a double room, because I have children. No double room was made available despite repeated promises. This is routine practice - they are routinely overbooked
Terrible experience I reserved a nonsmoking room but ended up with a smoking room. The stench was so strong I couldn't sleep for most of the night. Terrible experience. Will not stay here again ever.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that that you did not receive the room type that you originally booked. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Do not believe the "free breakfast" !!!!!!!!!!!!!! Not much good to say about this hotel -- First, the location of the hotel is in the industrial section of Carnegie. I can't fault the hotel for this fact, and they don't advertise otherwise -- I just want to make sure people are aware of this. Just a strange place to locate a hotel. After checking in, we find out there's only one rollaway bed in the entire hotel, which was already being used. So, we had to fit 3 people onto 2 double beds. Not good. We had not given them the ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the grab-and-go breakfast was incomplete and not up to the hotel standards. To make sure this doesn't happen again, I am going to communicate with my superiors about updating the breakfast options to better satisfy our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next ... read more
Hotel over booked Didn't get to stay here. Hotel was over booked upon arrival to check in. Was sent down the street to a motel instead. Very disappointed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the room you reserved not being available is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to contact our reservations department to keep a better eye on our room availability so this does not happen again. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportun... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.