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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel Drug dealing and prostitution rampant in hotel, along with very very dirty room conditions. Needles and razors found in drawer good thing I found them not my kids.
Dirty with great staff The staff was very friendly but the sheets and towels were dirty as hell. The bath tub was dirty
Disappointing Visit Upon entering the room, it was not very clean and none of the amenities that I have been used to with this chain were present. I didn't even see a coffee pot in the room and later found out that you had to ask for it and pay extra for it as well as anything else you wanted in the room. Although the staff was very helpful in resolving an issue with Expedia, my overall experience with the hotel was poor. I won't be using this hotel in the future.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional fee. In response to your feedback, I will coach our staff to make sure we are clearly communicating our amenities and reviewing our room inspecting procedures to ensure your experience is not repeated. Our team is co... read more
BEWARE, This place is abandonned DON'T BOOK HERE. We didn't even stay there. They said they couldn't give us a refund because we booked through expedia. The whole building looked like it had been abandonned for years. Toilets were dirty, tapestry coming off the wall. It looked like a murder scene. Staff was rude too. I wouldn't even have stayed there for free. 150$ is just completely insane.
Old cigarettes The room smelled like old cigarettes and the smell stuck to our clothes and luggage. The sheets were really rough to the skin. Will not be back to this location
Loud, Profane Staff Did Not Make Up My Room. I stayed two nights. The room was serviced on the day in between. I went to the "Free Continental Breakfast" and saw a sign that says "Take only one item." I am a 240 lb 6'-2" full grown man. One 200 calorie granola bar is not any kind of breakfast. The bed sheets did not stay covering the mattress, and the mattress had gross brown stains right where my head lay. When I went to the breakfast bar on the second morning to get coffee, the hotel staff were behind the desk talking loud... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as making sure each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hot... read more
Last option In all fairness, I arrived around midnight on Nov 16 having to attend business meetings at 7 am next day. The two ladies who welcome me were nice and polite but that was about the extent of the goodness of this hotel. I forgot my toothbrush, ask for one and they were out of them. My room had a very strong curry odor that did not let me sleep but I managed the best I could, the TV being so old does more harm to watch than to leave it off with a blurry screen. In the morning, I was told to check out by noon, I aske... read more
Business response:
Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure each guest receives professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was ok. The bedroom was nice and homey, BUT, there was a lot dust coming out of the heat vent, there was dirt inside the tub and the shower head made a high pitched sound when the water got turn on and throughout my time in the shower. Also, the bathroom door opened directly in front of the toilet. It was difficult using the bathroom all together. The tv was all static and the recliner was broken. This hotel needs a lot of upgrades
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our hotel; however, we apologize for the maintenance issues you experienced and that the layout of your room was not to your expectations. I discussed your comments with the team, and we are making sure rooms are thoroughly inspected prior to guest arrivals to ensure everything meets our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.