Extended Stay America - Pittsburgh - Carnegie

Business response:

Sampath, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new offerings. We hope this did not overshadow your otherwise positive experience and that you will choose us again in the fut... read more

Business response:

Joe, thank you so much for the fantastic review of Extended Stay America. We're thrilled to know you had a relaxing stay with us and that our location was convenient for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Marge for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Margaret for taking good care of you. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Clif, thank you for being our guest. We are sorry our property and location were not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for sharing your observations. You noted that our location was not to your satisfaction, so we apologize for any inconvenience this may have caused you. Our front desk is available to offer suggestions for shopping, dining or attractions in our area so please feel free to check with us on a future visit. Sincerely, Hotel Management 

Business response:

Olivia, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Marge for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management