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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
This is NOT a traditional hotel. It is really meant for an “extended stay” so I can’t recommend it for anyone staying for less than a week. They will not clean your room each day. The only way to get clean towels is to bring your dirty towels to the front desk, and then they will exchange them for clean towels. The elevators and hallways are dirty. The rooms need some serious work. But if you just need an inexpensive place to sleep and shower and you understand that this is NOT a traditional hotel you will be fine. Lots of d... read more
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our hotel and policies and apologize for the inconvenience you experienced. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be used as a training tool to improve our service moving forward. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel M... read more
Didnt like finding a hair in our "fresh" made bed. But when we went down we got new sheets so that was good. The items in the room and well used.. scratch or whatever but it worked for what we needed. The staff was friendly and helpful maybe a bit rough around the edges but very very nice.
Business response:
Thank you for being our guest. We are happy to know you liked our associates and that you had a pleasant time with us. However, we are sorry if we missed meeting some of your expectations. Thanks again for the feedback, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management
Business response:
Richard, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
had to cancel because of late flight staff gave me refund on credit card with no problems
The hotel needs a general refresh. The tv was old, picture quality was murky. Furnishings need to replaced
Business response:
Dave, thanks for being our guest. We sincerely apologize for falling short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
It was a nice room. TV didn't have much to offer. Since it was a business trip that mattered.
Business response:
William, thank you for choosing Extended Stay America for your business trip. We’re happy to know you liked your well-kept room and that overall you had a pleasant time with us. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Nice customer service and room amenities. Nice spacious room and bathroom.
Business response:
Marquis, thank you for the glowing review of Extended Stay America. We’re thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our wonderful staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Carnegie. Sincerely, Hotel Management
we went to our room and the coverings were off the bed. We heard a man's voice in the room. When we went back down to the front desk and explained what happened she was surprised. She gave us a different room/
Business response:
Patricia, thank you for choosing our hotel and for taking the time to share your feedback. We apologize for the inconvenience you had due to the service issue you had during your stay. Please be assured that we have shared your concerns with our front desk team in order to ensure we are more consistent in our service levels. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 4.1 star rating with 1,395 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.