This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs....
Business response:
Dear Michele, We sincerely apologize for the concern you experienced. Situations involving pest issues are taken very seriously, and your feedback has been shared with our pest control partners for immediate inspection and action. We regret any discomfort this caused and appreciate you bringing it to our attention. Your experience is not reflective of the standards we aim to uphold, and we hope for the opportunity to restore your trust in a future visit. Sincerely, Hotel Management
Terrible I never stayed I arrived at the hotel and they said I didn’t have a room that they overbooked and I had already called earlier that day to confirm and I had already paid for the room
Business response:
Dear Michael, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with your reservation and understand how frustrating it must have been. Please allow us some time to discuss this with the concerned team, as this is not a regular occurrence at our hotel. Your comfort and satisfaction are important to us, and we appreciate you taking the time to bring these matters to our attention. Please return for a better experience the next time you're in the city. Sincerely, Hotel Management
PAID 1 MONTH AGO 2 ROOMS, SHOW UP ONLY 1 AVAILABLE It was great, Of course im lying.
Business response:
Dear Larry, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to arrive and not have both accommodations ready as expected. This is not the experience we aim to provide, and your concerns will be addressed with our team for immediate review. We genuinely value your input as it helps us improve our service. We hope you will consider giving us another opportunity in the future to deliver a more reliable and satisfacto... read more
One of the worst hotels I have stayed out. Liquid sprayed on the ceiling and not cleaned, broken, laminated, cheap furniture, no staff available in early morning or later evening hours. Trying to exchange small bath towels was a challenge. No coffee maker or anything to make a hot drink. Counter staff were rude and scolded me for trying to get clean towels. Staff allowed non handicapped guests to park in handicap spots because it was closer to the door. Staff were unwelcoming and only concerned with talking amongst themselve... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
The property itself felt more lived in than a place to relax at. There was individuals loitering outside of the establishment. Entering the room, the burners were beyond used, rusted color. There was dirt and rust looking spots on the refrigerator. The drawer had a used napkin, along with other miscellaneous items. Tv stand missing a piece of wood. The bed covers had stains. It was late and I had a conference in the morning. I checked for bed bugs, which was clear and made sure the shower worked. I couldn’t possibly in good ... read more
Business response:
Dear Guest, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Our maintenance and housekeeping teams are already working to review the room and improve its condition for our future guests. On the positive side, it is great to know our staff were amazing to you a... read more
Worst front desk service Front desk very unprofessional. They had no rooms available though I had confirmed and paid hotels.com registration.
Business response:
Dear Uzair, We sincerely apologize for any unpleasant interactions at the front desk and the issues with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us, despite having paid for your stay in full, is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Baddddd
Business response:
Dear Chady, We sincerely apologize for your disappointing experience during your stay. Providing a comfortable and well-maintained environment is our priority, and we fell short in your case. Your feedback is invaluable, and we will be addressing these issues with our team to ensure improvements are made. If there's anything we can do to further address your concerns, please feel free to reach out to us directly. We appreciate your time and regret that we did not provide the experience you expected and deserved.Sincerely,Hot... read more
The hotel manager tried to make things right with our stay but it seamed from the very beginning it was bad. we were seriously thinking of leaving and going to a different hotel across town but for some reason we stayed. We were told that we would get our room switched on Saturday but that never happen. Friday night wife was in the bathroom to find a roach on the floor that i killed. that was the only one we saw for the weekend. Also Friday night we had water leaking from our fridge and told them about it and was told that i... read more
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues encountered during your stay. It is disappointing to hear that your expectations were not met, particularly regarding the room change, pest concerns, and maintenance delays. We understand how these issues impacted your visit, and your feedback is valuable in helping us improve. Rest assured, your concerns will be addressed promptly to ensure a better experience for future guests. We appreciate your patience and hope to have the opportunit... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.