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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. The bathroom had not been cleaned and even had pee on the toilet seat. The kitchen area and counters had not been wiped off. There was dirt on the floor. The refrigerator and dressers looked like they had been thrown down a few flights of stairs. They were dented, chipped, stained and dirty. It smelled of smoke and the back door was always propped open with a rock. There were a lot of people hanging around outside smoking. It really felt unsafe. We couldn't stay and ended up going to another hotel even wi... read more
Business response:
Dear Katherine, We sincerely apologize for not meeting your expectations. We deeply regret the cleanliness concerns you experienced in your suite and that you had to leave us earlier than planned. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such instances are not repeated. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experienc... read more
Business response:
Thanks for staying with us and apologize for the inconvenience you encountered. We do not like to hear this and will be addressing this immediately. We apologize once again and safe travels to your next destination!
The main perk of this hotel and the number one reason why I booked it is because there is a kitchen in every room. However, there are some glaring issues. I called the hotel prior to arrival asking if I needed to bring cookware or utensils and was told that I did not, because they had everything I could need to use. Upon arrival, there was no cookware at all in my room, no utensils, no plates, no dish soap or a sponge, nothing. Came to find that I had to ask permission from the front desk to use anything, so I asked for a co... read more
Business response:
Thanks for submitting the review. We apologize for the inconveniences you stated. We will be working on the room immediately as that is something we do not like to hear. We would of gladly moved you to an additional room if you wanted. We apologize once again and hope you had safe travels to your next destination
Very old and in dire need of renovations. Dark, not well lit. Breakfast was basically coffee pop tarts and granola bars. ZERO amenities. No ice, plates, cups, utensils in kitchenette. I’ve stayed in many Extended Stay locations. By far the worst one!!!
Business response:
Dear Dennis,We are sorry that your stay did not meet the standards you've come to expect from other locations. Your comments about the need for renovations and improved lighting are noted, and we understand how these factors can impact your overall experience. We will share your feedback with our team while we carefully consider suggestions for future plans. We will also work on enhancing our breakfast offerings to provide a better experience for future guests. We hope to have the chance to welcome you back so we can provide... read more
Business response:
We apologize for the inconvenience you encountered during your stay and we are working on making it a better experience for guests. We hope you had a safe trip home and once again our sincere apologies
Door lock on my room did no work properly, the has to open my door manually every time I needed to enter. Breakfast was supposed to be included, but the just place a little table at the entrance of the hotel with some stuff. I was never able to get a coofee. It was a really bad surprise.
Business response:
Dear Ricardo,We sincerely apologize for the disappointing experience during your stay. The issues with your door lock and breakfast service fell short of our standards. Regarding the door lock, we will address this with our maintenance team to ensure it is rectified and prevent similar issues in the future. Additionally, we will work on enhancing our breakfast service to provide a more comprehensive and satisfying experience for our guests. Thank you for bringing this to our attention. We hope you will give us a chance to pr... read more
Hotel was overbooked. I was givin room key ann someone was in room already. Waiting in my Full refund
Business response:
Dear Taylor,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.