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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom could have been more clean, especially the bathroom sink. Otherwise a good stay.
Business response:
Dear Gina, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your time with us. However, we are sorry for your disappointment with the cleanliness issues in your suite's bathroom. We will discuss this with our housekeeping team so that we can be more careful as we move ahead. Please return for a seamless stay on your next visit to the area. Sincerely,Hotel Management
The room was still being cleaned when I arrived trash left in room food left in room dresser dirty left dirty bed sheets left in closet not a very good cleaning job
Business response:
Dear Lanette,Thank you for sharing your experience. Please accept our sincere apologies for the condition of the room upon your arrival. Maintaining high standards of cleanliness is essential, and it is regrettable that this was not reflected during your stay. Your feedback will be shared with the housekeeping team to ensure such oversights are addressed. Efforts will be made to prevent this in the future, and we hope that you will consider returning for an improved experience.Sincerely,Hotel Management
Room was not cleaned. I stepped on a piece of glass which a small shard stuck in the bottom of my foot. It was very painful and cost me money yo have it removed and cleaned. The surrounding property is covered in trash. Very unfortunate stay.
Business response:
Dear Lisa, Thank you for bringing this to our attention. We deeply regret the experience you had and sincerely apologize for the discomfort and inconvenience caused. The safety and well-being of our guests are of utmost importance, and the presence of glass in your room is unacceptable. Your concerns about cleanliness, both in the room and surrounding property, will be promptly addressed to prevent future occurrences. We understand the impact this has had on your stay and offer our sincerest apologies. Your feedback is inval... read more
Smoke smell all over inside , room , bedding is like we r staying in hostel.. overall disappointing
Business response:
Dear Anurag, We sincerely apologize for the discomfort you experienced during your stay. We understand how important it is for our guests to enjoy a clean and comfortable environment, and we regret that your room did not meet those expectations. Although smoking is permitted in designated areas, it should not impact our non-smoking guests. We will share your comments with our team to ensure such situations are avoided in the future. We are committed to providing a more pleasant stay and hope to welcome you back for an improv... read more
Floor wasn’t vacuumed and crumbs on the counter. No washcloth. The front desk lady was nice though.
Business response:
Dear Jennifer,We’re glad the front desk staff provided friendly service during your stay. However, we apologize for the cleanliness of your room, which did not meet expectations. We will address this with our housekeeping team to ensure higher standards moving forward. Regarding washcloths, they are kept at the front desk to maintain freshness and are available upon request. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have... read more
Absolutely filthy, they gave our room away to someone else...put us in another dirty room, they touch our personal belongings aftwr instructing everyone to Absolutely do not touch our things. Lied about manager whonwasnt a real manager...ridiculous
Business response:
Dear Amber,We sincerely apologize for the difficulties you experienced during your stay. We regret that we did not meet your expectations, from the initial booking issues to the condition of the rooms and the handling of your belongings. We understand how frustrating this situation must have been for you. Please be assured that we are committed to addressing these concerns with the utmost care and respect. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedba... read more
Room not ready at check in time, waited around 20-30mins because they were still “cleaning” and once I got the room was nasty! They didn’t took the trash out, nails on nightstands, dust everywhere, floor was dirty, smell was horrible, stains everywhere, you can hear people closing their doors very loud… I can keep going but overall WILL NEVER STAY HERE AGAIN!
Business response:
Dear Christina, Thank you for sharing your experience. Please accept our sincerest apologies for the condition of your room and the inconvenience you faced at check-in. The issues you described are unacceptable and far from the standard we strive to uphold. Your concerns are being addressed with the appropriate teams to ensure immediate corrective action. We regret losing your trust and hope you might consider giving us a chance to provide a significantly improved experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.