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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback
The entire hotel smelled like cigarettes as soon as you walked into the lobby, in the elevator, and halls. Which is weird considering the entire facility is supposed to be non-smoking. This bothered my asthma so bad with how heavy the smell was. The room smelled musty like old dried water or something. They did not have “grab and go breakfast” like it mentioned when booking and in the email I got with information on the hotel. The only positive thing I have to say is that the sheets were comfortable, but could have used a bl... read more
Business response:
We apologize for the inconvenience. We do inform guests that the breakfast is not available.
Found a cigarette butt between the headboard and mattress.
Business response:
WE apologize for the inconvenience.
Horrible. There was no room available for my reservation.
Business response:
We apologize for the inconvenience.
The bathroom was horrible. Nasty. I used the rags and towels to clean room and could not get replacements. Lobby closes at about 11pm nightly. Breakfast was advertised but not provided
Business response:
Dear ERICA,We regret the problems you suffered during the visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Our front desk team is always the... read more
Business response:
Thank-you for staying with us.
Business response:
We apologize for the inconvenience.
There is no breakfast as mentioned in expedia. Not even a coffee machine is present. very horrible place. Very very old and some unpleasant smell from room.
Business response:
Dear Venkata,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Further, we regret the breakfast choices were not to your taste, and we will share your thoughts on them with the concerned individuals. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
I was genuinely shocked at what they found “normal I booked a stay on Tuesday June 4 and Wednesday the 5th at this Extend Stay. I want to preface this with the fact that I have stayed at at least 4 other branches. I have NEVER complained nor have I ever witnessed such BIZARRE and unsanitary conditions. Tuesday afternoon I was walking barefoot on the carpet while I unpacked my clothes and watched a movie, it wasn’t until I was going to the bathroom and noticed that my feet were absolutely black and FUZZY. It was DISGUSTING. I... read more
Business response:
Dear Micah, Thank you for being our guest during your visit to our city. Our prime motto is to provide a comfortable and wonderful hotel experience. However, we are sorry for the discomfort caused by the cleanliness and the condition of the rooms. We will discuss these with our housekeeping team so that we can take action on a priority basis. Thank you for choosing us, and we look forward to your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.