This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for taking the time to submit the review. We apologize for the inconveniences you encountered here, and we are working on making it better here. We appreciate the feedback and we hope to see you again. Safe travels!
Ok - this is EXTENDED STAY - so there’s a whole kitchen - but ENTIRELY unequipped - and not even a COFFEE POT. Can’t remember when I was inANY motel without at least a basic coffee pot, keurig or something. And ZERO amenities in the lobby . So - I’m glad I wasn’t planning to use it as my home base for an EXTENDED STAY. Get me?
Business response:
Dear john, Thank you for your feedback. We apologize for the inconvenience caused by the lack of kitchen equipment and coffee pot in your room. Our goal is to provide a comfortable and fully-equipped extended stay experience, and we regret falling short in this regard. We also acknowledge the limited amenities in the lobby. Your input is valuable, and we will work to enhance our offerings. We hope to better meet your expectations in the future. Sincerely,Hotel Management
Business response:
Thanks for submitting the review and staying with us here at the Extended Stay American Carneige. We apologize for the issues you had here and will work on making it a better experience for the next guest. Safe travels and thanks for the review.
Not for us. Checkin took over a half an hour - even though we were checkin in at 10:30 at night and were the only ones there. We walked through a cloud of marijuana smoke to enter the hotel, then waited 5 minutes for someone to come to the counter. She had no idea how to check us in and asked me(!) if I owed money or had already paid. Our nonsmoking room smelled like cigarettes and the two windows were open when we got there. After several attempts and two people trying we got them closed. The bed was just a metal frame and ... read more
Business response:
Dear Jennifer, Thank you for your feedback. We apologize for the inconvenience you experienced during check-in and the issues with the room. This is not the level of service and cleanliness we strive to provide. We will address these concerns with our team to make necessary improvements. Your comments are important to us, and we hope you might consider staying with us again in the future for a better experience.Sincerely,Hotel Management
Rethink this property in the future, the front desk representative was friendly and responsive, but the follow up on exceptionally grievous Health and safety matters, was poor both from the property, their brand.
Business response:
Dear Eric, Thank you for your feedback. We appreciate your positive comments about our front desk representative. However, we regret that the follow-up on health and safety concerns did not meet your expectations. This is a serious matter, and we are taking your feedback to review and improve our protocols. We are committed to providing a safe and comfortable environment for all guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
This is an horrible hotel, there is rust all over the room and they don’t even refund you if you check out earlier than the reservation , I request a refund because there was a list of rust every where in the room even the fridge was horrible and the didn’t refund me for the rest of the days that I didn’t stay. Be aware and the staff are horrible too smoke everywhere. Be careful out there
Business response:
We apologize for the inconvenience. We have stated we refund for the days you did not stay.
The rooms were dirty and the entire hotel had bad odors. witbteakgast
Business response:
We apologize for the inconvenience. thank you for your feedback
Business response:
WE apologize for the inconvenience.
Carpet was dirty and turned our feet black. Felt like there was a film on the carpet. Musky smell. Outdated.
Business response:
Dear Alexis, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Tha... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.