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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't do it The room was not very clean and it smelled. The pillows were nonexistent and when I called down for pillows they said that they did not have any but there was a store up the street that I could go to to buy some.
Business response:
Steve, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Terrible service 5 alarm fire in the laundry room told it was the third time that's happened in the last year
Business response:
We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Worst hotel I've ever been to. I am an experienced traveler with many hotel stays to my credit. The experience I had here was the worst ever for me. We had a reservation for two rooms and the desk clerk could only find one room that was even cleaned by room service and it smelled terrible. Three attempts to get the second room that was actually made and no luck. The desk clerk was rude and argumentative. We had to check out immediately after checking in and get another two rooms at the neighboring Hampton Inn, which was a p... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Avoid!! Unwelcoming reception, garbage bagged up outside the room and the hotel corridors and room stunk of mold Avoid this place if possible
Business response:
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Business response:
Matthew, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Monroeville Room not ready, not clean and too many people using as homes.
Business response:
Julie, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Horrible experience at extended stay Monroeville Booked a room for jul 1st , got a confirmation as well.. when went to check in hotel staff advised there are no rooms ( 3 other families shared the same pain as I, so I'm not alone ).when we confronted the receptionist , she called the POLICE... Such a horrible experience ... Then she advised they have arranged room in another nearby hotel .. with no other option and with young kinda we were forced to go to the other hotel and to our surprise the new hotel was not made aware o... read more
Business response:
We apologize for the mishap with your reservation as well as others on this date. We make every effort to alert arriving guests when we have unexpected stayovers and we are unable to accommodate new reservations. We apologize for the inconvenience. Thank you for your feedback and we hope this will not deter you from selecting our hotel in the future. General Manager
Terrible experience.Terrible and very rude staff.. I reserved the room well in advance thru Expedia and got the reservation number. I reached from Toronto to the hotel with my family & two small kids around 8 pm to check in. Guess what ?? There is no room! ! There were around five families with the same situation, waiting in lobby and arguing with the hotel staff for room.the hotel staff called the police!! Police want us to gobout and find rooms in anynother hotel, since there is no room available. The hotel cancelled all t... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you in the future. General Manager
Scary hotel with lot of dirt Loud music all night. Claimed they have breakfast. Put some junk coffee near the entrance door. I was completely cold. Some leftover peanut bars. Very unprofessional way of treating guests.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments about the breakfast choices will be shared with our Brand Leaders. Thank you for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.