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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was hard as a rock Walking out of the elevator we tripped over dirty towels. The towels were still there when we left the next morning. We checked in after 10pm but when getting in the room it smelled of stir fry. The beds were so hard I slept in the floor
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing The hotel room had an odor to it. The bathroom actually smelled like smoke even though it was non smoking. The shower was in bad shape. For double beds there was only 3 pillows. The tv didn’t work in some stations. The breakfast was “grab n go” which consisted of granola bars and pre packages muffins and horrible coffee. Will not stay there again
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Poor value Fortunately our stay was unremarkable. My beef is that the cost was outrageous for 4 walls, a TV, and a bed.
Business response:
Steve, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, Hotel Managment
Last Choice We booked two rooms. One had a broken toilet that we discovered at 10pm. The staff was kind enough to refund our payment for that room. The second room was not clean -- large stains on the bedside furniture, and smelled foul. The staff obviously knew about the smell because the aircon was on full blast when we checked in.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Don't do it The room was not very clean and it smelled. The pillows were nonexistent and when I called down for pillows they said that they did not have any but there was a store up the street that I could go to to buy some.
Business response:
Steve, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Terrible service 5 alarm fire in the laundry room told it was the third time that's happened in the last year
Business response:
We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Worst hotel I've ever been to. I am an experienced traveler with many hotel stays to my credit. The experience I had here was the worst ever for me. We had a reservation for two rooms and the desk clerk could only find one room that was even cleaned by room service and it smelled terrible. Three attempts to get the second room that was actually made and no luck. The desk clerk was rude and argumentative. We had to check out immediately after checking in and get another two rooms at the neighboring Hampton Inn, which was a p... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Avoid!! Unwelcoming reception, garbage bagged up outside the room and the hotel corridors and room stunk of mold Avoid this place if possible
Business response:
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Business response:
Matthew, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.