Extended Stay America - Pittsburgh - Monroeville

Business response:

Dear Demont, Thank you for taking the time to share your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Deerfield Beach. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Albert, Thank you for evaluating your recent stay with us. We are constantly working hard to provide an exceptional stay and outstanding customer service; therefore, we are pleased to learn that our staff exceeded your expectations. We also appreciate you sharing your concern regarding the need for updates and improvement of our property as we continually strive to enhance our guest's experience. We will share your comment with the appropriate leaders to ensure a more enjoyable and updated accommodation in the future. I... read more

Business response:

Dear Tara, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we may have missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Mana... read more