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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived before the normal check in time and was offered a room at that moment. It allowed me to settle in early and enjoy time with family without having to drive back to the hotel to check in. Certainly above and beyond.
Business response:
Dear George, It is wonderful to read your review of your recent stay at Extended Stay America. We are happy to know you got your room the moment you arrived and have time to enjoy it with your family. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Managem... read more
Just OK On the plus side, the room was modern and clean, and the bed was comfortable. On the minus side, I had to wait for at least five minutes for someone to show up to staff the check-in desk. Also, after the desk clerk described the free breakfast (minimal) and indicated it was served on a tiny (2 by 3 feet) side table in the lobby, I decided to just skip it and went to Starbucks instead. Also, the address is shown as being on Duff Road, but there is no access to the property from Duff Road. You have to go back to US 22,... read more
Business response:
Dear Alan, Nothing is more important than your satisfaction, so we are glad you are happy the room was modern and clean and your bed was comfortable. However, we apologize for your disappointment with the breakfast and that the address confused you with the direction. We appreciate your feedback for highlighting the positives and where we can improve. We will address the concern and look forward to another more rewarding visit.Sincerely,Hotel Management
The staff was extremely friendly and helpful. We had a great time, thanks!
I was stranded by another hotel close by and the staff member at the desk at 10PM worked with Expedia to get me a room. I couldn’t ask for more help! The room itself needed a deep clean, and I didn’t realize a coffee machine would not be in the room (I think it’s common at an Extended Stays?). I would stay again here, though, because the service was so helpful.
Business response:
Dear Jessica, Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted we could provide you with a room though on short notice. Thank you for your appreciation for the help and their effort. Sorry for the disappointment with the coffee machine and the need to clean the room. We appreciate your feedback and will share it with our team as it is essential. We are looking forward to your next visit.Sincerely,Hotel Management
It's in a good location but not worth the price. There are no coffee pots in the rooms. Not much at all, actually. Breakfast is a granola bar. They ran out of pillows. The place smelled like weed constantly.
Business response:
Dear Lynn, Thank you for choosing us and for sharing your review. We apologize for how this issue detracted from a relaxing and seamless experience. We will share your concern with our brand leaders to inform them of our guest's opinions and assist them in deciding on future options for our complimentary grab-and-go breakfast. We are grateful that you have brought your observations to our attention as we continually grow and improve from our guest's feedback. We hope you will consider revisiting us to enjoy a more fulfilling... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.