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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt dirtier AFTER staying there It was one of those places where I felt dirtier after staying there than I did when i arrived after driving 4 hours. Front door to lobby was broken and stuck wide open and temps were down to 15 degrees outside at night. Room floor was dirty, halways had trash on carpet that never got vacuumed, and elevator call button was broken on upper floors. Just not great.
Business response:
Dear Guest, Please accept our apologies for any disruption you encountered in the lobby and for the cleanliness concerns you outlined about the room. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your remarks about the elevator buttons are noted as well and will be shared with our maintenance team. We value your input as it is integral to our mission to improve our servic... read more
Room was NOTHING as advertised. Old, outdated, falling apart. People loud, hanging outside and in hallways in grps. "Breakfast included" was a joke. If i wasnt so tired, i would have left and went somewhere else.
Business response:
Dear Tammy, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Further, we regret the breakfast choices do not meet your taste and will share these remarks with the team to ensure we are working to improve the offerings. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
The property looked run down. People were smoking where no smoking signs were visible. We couldn’t get more towels. The room was dirty and smelled like fried fish. A shelf broke when I went to put my things on it. Couldn’t connect to the WiFi.
Business response:
Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for your concerns during your stay, this is certainly not the experience we want for our guests. We will address each of the issues you mentioned to improve our guests' hotel experience. Guest comfort and satisfaction are always our priorities. Our housekeeping and maintenance team are reviewing the missed spots and taking action. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Our room was filthy dirty, smelled like weed and we left. Did not stay. Pictures on website do not match what you get.
Business response:
Dear Angela, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
This place was horrible. We were greeted with people outside the door smoking. They had dogs small and big staying there. The room smelled horrible. I sneezed all night because of my allergies.
Business response:
Dear Sonya, We truly regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you encountered. We are sorry about the issues outside the building. We strive to maintain a pleasant and welcoming atmosphere for all our guests and can understand how these factors could negatively impact your stay. Regarding the condition of your room, this is certainly not typical of the standards we aim to uphold. We will immediately address this with our housekeep... read more
The room needed help. The floor had a huge dip in it, the smoke detector was dangling off the curling, the fridge made horrible noises all night, couldn’t get hot water in the bathroom sink, the bathroom sink had cracks visibly so called repaired, the bathroom floor mat had dirt stains on it and there was only a drying cloth in the kitchen, no dishwashing soap or paper towels. Smokers (including staff) was directly in front of the door. I hope to never have to stay there again.
Business response:
Dear Lisa, We sincerely apologize for the issues you encountered during your stay. We take your concerns seriously and are committed to addressing the maintenance and cleanliness problems you mentioned. The condition of the room you described is certainly not up to our standards, and we will ensure that these are promptly addressed. We also appreciate your feedback regarding the kitchen amenities and will make improvements in that area as well. Your comments will help guide our efforts to provide a more comfortable and pleas... read more
This place is terrible. It’s scary
Business response:
Dear Scott, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a secure and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we usually provide. Take care!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.