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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay This may have been the worst hotel stay we’ve had in a long time and we travel 20+ times a year. Shower was filthy, rooms smelled terrible, hallways were dirty, and one of the maintenance or cleaning guys was very inconsiderate. We got onto a small elevator and he pushed his way with a trash bin onto the elevator pushing us against the wall. Trash smelled terrible and the guy was an as-$&$@e. Never staying here agai.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. This is certainly not the level of service or cleanliness we strive for. We deeply regret the issues with the shower, room, and the behavior of our staff. Your feedback is being taken seriously, and we’ll address these concerns with housekeeping and maintenance immediately. We truly appreciate you bringing this to our attention and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawle... read more
Not the best
Business response:
Dear Ron, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I didn’t even stay the night it was just so bad
Business response:
Dear Bruce, We regret to hear that your experience did not meet expectations. Guest comfort and satisfaction are always a priority, and it is disappointing to know that your stay was cut short. Your feedback is important, and we will share it with the team to ensure improvements are made. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Very dirty
Business response:
Dear Steve, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure we deliver well-kept and clean accommodations to all our guests moving forward. We genuinely hope that you will consider giving us... read more
Felt dirtier AFTER staying there It was one of those places where I felt dirtier after staying there than I did when i arrived after driving 4 hours. Front door to lobby was broken and stuck wide open and temps were down to 15 degrees outside at night. Room floor was dirty, halways had trash on carpet that never got vacuumed, and elevator call button was broken on upper floors. Just not great.
Business response:
Dear Guest, Please accept our apologies for any disruption you encountered in the lobby and for the cleanliness concerns you outlined about the room. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your remarks about the elevator buttons are noted as well and will be shared with our maintenance team. We value your input as it is integral to our mission to improve our servic... read more
Room was NOTHING as advertised. Old, outdated, falling apart. People loud, hanging outside and in hallways in grps. "Breakfast included" was a joke. If i wasnt so tired, i would have left and went somewhere else.
Business response:
Dear Tammy, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Further, we regret the breakfast choices do not meet your taste and will share these remarks with the team to ensure we are working to improve the offerings. We hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
The property looked run down. People were smoking where no smoking signs were visible. We couldn’t get more towels. The room was dirty and smelled like fried fish. A shelf broke when I went to put my things on it. Couldn’t connect to the WiFi.
Business response:
Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for your concerns during your stay, this is certainly not the experience we want for our guests. We will address each of the issues you mentioned to improve our guests' hotel experience. Guest comfort and satisfaction are always our priorities. Our housekeeping and maintenance team are reviewing the missed spots and taking action. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Our room was filthy dirty, smelled like weed and we left. Did not stay. Pictures on website do not match what you get.
Business response:
Dear Angela, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
This place was horrible. We were greeted with people outside the door smoking. They had dogs small and big staying there. The room smelled horrible. I sneezed all night because of my allergies.
Business response:
Dear Sonya, We truly regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you encountered. We are sorry about the issues outside the building. We strive to maintain a pleasant and welcoming atmosphere for all our guests and can understand how these factors could negatively impact your stay. Regarding the condition of your room, this is certainly not typical of the standards we aim to uphold. We will immediately address this with our housekeep... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.