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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
The hotel smelled like weed everywhere you would go. Our fire alarm was hanging from the ceiling. We only had one towel and washcloth even though they knew there were three people staying in the room. The room key didn’t work half of the time. The “breakfast” they offer is coffee and small muffins. The staff were mostly friendly.
Business response:
Dear Guest, We truly regret the discomfort you experienced, and thank you for bringing these issues to our attention. While we appreciate your kind remarks about our team, we’re sorry that several elements of your stay, particularly room conditions and amenities, did not meet your expectations. Though operational challenges can arise, please be assured your feedback is being used to guide meaningful improvements. We remain committed to enhancing our services and providing a more comfortable environment for all guests. We sin... read more
Smell and dirty ….
Business response:
Dear Guest,Thank you for sharing your review with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us anoth... read more
I’ve traveled all over, but this experience was unlike anything I’ve ever had. After a long 8-hour drive, I arrived at the hotel, only to be shocked by how dirty and disgusting the room was. The floor was sticky like someone had done construction work, and the smell was unbearable. To make matters worse, the bathroom had used tissues —it was clear that no one had bothered to clean properly. When I went to the front desk to address the issue, the staff was incredibly rude. She barely apologized and offered me two options: a r... read more
Business response:
Dear Guest,We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Thank you for bringing this to our attention, and again, we’re very sorry for the distress this caused. We hope you ... read more
Never again The room was dirty. Cob webs on the ceiling,windows, stuff stained the walls and desk chair. Cereal and cat litter on the floor. Disrepair of tub, furniture and walls. Trash in the parking lot. Long term residents were loud with many visitors after 10pm. Front desk staff did nothing. Phone did not work. Even the tv remote was dirty.toilet was loose.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, but we regret not being this in your case. Considering this a rare incident, please revisit the next time you are in the ... read more
Worst hotel stay This may have been the worst hotel stay we’ve had in a long time and we travel 20+ times a year. Shower was filthy, rooms smelled terrible, hallways were dirty, and one of the maintenance or cleaning guys was very inconsiderate. We got onto a small elevator and he pushed his way with a trash bin onto the elevator pushing us against the wall. Trash smelled terrible and the guy was an as-$&$@e. Never staying here agai.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. This is certainly not the level of service or cleanliness we strive for. We deeply regret the issues with the shower, room, and the behavior of our staff. Your feedback is being taken seriously, and we’ll address these concerns with housekeeping and maintenance immediately. We truly appreciate you bringing this to our attention and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawle... read more
Not the best
Business response:
Dear Ron, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I didn’t even stay the night it was just so bad
Business response:
Dear Bruce, We regret to hear that your experience did not meet expectations. Guest comfort and satisfaction are always a priority, and it is disappointing to know that your stay was cut short. Your feedback is important, and we will share it with the team to ensure improvements are made. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Very dirty
Business response:
Dear Steve, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure we deliver well-kept and clean accommodations to all our guests moving forward. We genuinely hope that you will consider giving us... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.