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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast Breakfast included is a farce. Coffee/tea, pre-packaged muffins, and packages of oatmeal. There are no bowls or other utensils in the kitchenettes. Not sure how you were supposed to make oatmeal
Business response:
Dear Guest, Thank you for choosing us. We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. Our front desk team is always here to assist you. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
not again room smells bad and not even clean
Business response:
Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Great Customer Service-Extremely Dirty The entire hotel needs to be remodeled. It was not clean at all. The front desk employees were extremely nice which made my stay better however it wasn’t clean enough or up to date enough for my liking.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring all guests' cleanliness, and we guarantee this is addressed appropriately. On the other side, we are happy to know you had some great encounters with our team, which positively impacted your overall stay. Please return on your next visit to the area so we can show you our commitment to outstanding exp... read more
Business response:
Dear Guest, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
The hotel smelled like weed everywhere you would go. Our fire alarm was hanging from the ceiling. We only had one towel and washcloth even though they knew there were three people staying in the room. The room key didn’t work half of the time. The “breakfast” they offer is coffee and small muffins. The staff were mostly friendly.
Business response:
Dear Guest, We truly regret the discomfort you experienced, and thank you for bringing these issues to our attention. While we appreciate your kind remarks about our team, we’re sorry that several elements of your stay, particularly room conditions and amenities, did not meet your expectations. Though operational challenges can arise, please be assured your feedback is being used to guide meaningful improvements. We remain committed to enhancing our services and providing a more comfortable environment for all guests. We sin... read more
Smell and dirty ….
Business response:
Dear Guest,Thank you for sharing your review with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us anoth... read more
I’ve traveled all over, but this experience was unlike anything I’ve ever had. After a long 8-hour drive, I arrived at the hotel, only to be shocked by how dirty and disgusting the room was. The floor was sticky like someone had done construction work, and the smell was unbearable. To make matters worse, the bathroom had used tissues —it was clear that no one had bothered to clean properly. When I went to the front desk to address the issue, the staff was incredibly rude. She barely apologized and offered me two options: a r... read more
Business response:
Dear Guest,We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Thank you for bringing this to our attention, and again, we’re very sorry for the distress this caused. We hope you ... read more
Never again The room was dirty. Cob webs on the ceiling,windows, stuff stained the walls and desk chair. Cereal and cat litter on the floor. Disrepair of tub, furniture and walls. Trash in the parking lot. Long term residents were loud with many visitors after 10pm. Front desk staff did nothing. Phone did not work. Even the tv remote was dirty.toilet was loose.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, but we regret not being this in your case. Considering this a rare incident, please revisit the next time you are in the ... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.