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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The light in the room didn’t work nor did the microwave work. Mentioned it to staff and they said it will be fixed in the morning and the never fixed anything. I wouldn’t stay here for free. This place needs updated and the hallways smell bad
Business response:
Dear Dayne, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, particularly regarding the light and microwave in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show y... read more
The room was unsatisfactory. Desk chair was extremely stained, stained bedskirt, ants & roaches. Shower bar was broken.
Business response:
Dear Cornell, We sincerely apologize for the condition of your room and understand how disappointing it must have been to encounter these concerns. What you described falls far short of the standards we aim to uphold. Your comments will be shared with both housekeeping and maintenance so that a thorough inspection can be conducted and corrective action taken. We appreciate your honesty, as it helps us focus on the areas that need attention and improvement. We hope to have another opportunity to welcome you back and provide y... read more
The room description said queen size bed, it was a deluxe twin. The Tv remote had no back and when we tried to watch Tv, we couldnt turn up the tv. The remote button was broken and no volume button on tv. The hallway smelled like burnt rice and weed. The fridge was leaking.the "continental breakfast" was coffee, stale nutriment bars and oatmeal packs. Never again
Business response:
Dear William, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
No breakfast, room stunk like piss, toilet went flush, dirty floors
Business response:
Dear Sandra, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Bad Luck This was through no fault of the hotel..They were working on water lines out side of the hotel and lost all water to the facility. There was no water to go to rest room. i had to find another hotel. Now to stop my card from being charged
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Horrible place to stay- Avoid at all possible!! It was awful!! Do not come here!!! I left early and they didn’t offer any refund. The springs in the bed was coming out of the bed and make loud noises, there were holes in the walls, the tub had stains in it- the hallway floor were disguising. The service was horrible~ staff were rude!! Stay away!!!! I wouldn’t put my dog in this place!!!!! Stay away!!!!!!!!! It didn’t have anything they say it did. The beautiful picture on the website were false. I lost money.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Considering this a rare incident, we hope to have another occasion to host you and provide you with... read more
Bad cleaning
Business response:
Dear Guest, Thank you for your feedback. We regret that the cleanliness did not meet your expectations and appreciate you bringing this to our attention. Maintaining a well-kept environment is important, and your comments will be shared with the team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
None
Business response:
Dear Rhonda,Thank you for your feedback. We regret that your experience did not meet expectations and would appreciate any additional details you can provide. Guest satisfaction is important, and your input helps us improve. We hope for the opportunity to offer a more positive stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,003 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.