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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty hotel holes in walls dirty under bed bedding not clean an bed bugs
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that the room was dirty upon check in. Please accept my apology. To make sure this doesn't happen again, I am checking every room every day before the next guest checks in to ensure that the room has been properly cleaned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Poor lazy staff and poor care of rooms The staff seemed very lazy and disorganized. The room was not that great or that clean. These rooms are designed for people to stay for long periods comfortably? They claim anything you need for the little kitchen to call and they will bring to your room but I had to go to the from just to get cups to drink out of. Also went to got to sleep and pulled back blankets and sheets and there was hairs on the sheets like they were never changed and or washed. I called front desk and once again... read more
Over Rated at 2.7 Stars This hotel was not worth the money. Stay anywhere other then here. They only provide cleaning service once a week. We had to use the same towels for the entire week. Terrible, Terrible service
Don't stay here Room was dirty, no typical room amenities like shampoo etc. Bed didn't have a top sheep, Internet lacked capacity and very high latency, I doubt it was pushing 1 mbps.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that your room was not up to ESA standard. To make sure this doesn't happen again, I am checking each and every room daily to ensure each room is cleaned to standard We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room was dirty (hair left in shower, dirt on cabinet and sink in kitchen). Everything was dated. Hallways had a bad odor. Remote control did not work.
bad marijuana smell everywhere -inside and outside the hotel
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.