Extended Stay America - Pleasant Hill - Buskirk Ave.

Anonymous 

on Expedia

8 years ago

Won't Be Staying At this Location again My stay from 11/5-11/7 started off great. Although I had initial issues due to the hotel being overbooked Morgan managed to make it happen, she had great customer service!! However, on Monday morning 11/7 the Indian woman from the front desk, didn't catch her name, not only barged into my room without consent but then proceeded to accuse my boyfriend of I smoking weed when the room only smelled of TOBACCO and there was obviously no Marijuana in sight. The woman then went on to say that... read more

Anonymous 

on Expedia

9 years ago

Dirty Room The room was absolutely FILTHY when I checked in. The linen hadn't even been changed on the bed. 

Kevin 

on Expedia

9 years ago

Filthy Room in a most odorous hotel I was downgraded to a smoking but told not to worry it doesn't smell. Well it did, bad, the whole hallway did as a matter of fact. The room was filthy, toilet, sink horrid. It was like being in one of those campground bathrooms where you aren't sure if you'll come out cleaner then when you went in. 

DAN 

on Expedia

9 years ago

COUPLE IN NEXT ROOM ALMOST OVERDOSE ON VIAGRA! THE COUPLE IN THE NEXT ROOM WERE FORNICATING, GRUNTING, GROANING, AND BANGING UP AGAINST THE WALL DIRECTLY ADJOINING MY BED BETWEEN THE HOURS OF 4AM & 6AM IN THE MORNING. I ASKED "HALLA", THE MANAGER OF THE HOTEL, THE NEXT DAY FOR A REFUND. SHE SAID THAT SHE CAN'T CONTROL WHAT THE RESIDENTS OF HER HOTEL DO IN THEIR ROOMS. I SAID THAT SHE COULD ARRANGE THE BEDS IN THE ROOM SO THAT BEDS IN TWO ADJOINING ROOMS ARE NOT NEXT TO EACH OTHER. I ALSO MENTIONED THAT THE PADDED HEADBOARDS ... read more

norm 

on Expedia

9 years ago

NOT YOUR REGULAR HOTEL I was very disappointed with Extended Stay. I thought I was checking into a regular hotel .When I went down in the morning to inquire about breakfast I was told they are still awaiting a permit from the town.The email I received from the hotel said continental breakfast.If I had stayed for 2 days my room would not be made up after the first nite. Towels have to be exchanged at the front desk.Rooms are cleaned every 6 days. 

Gregory 

on Expedia

9 years ago

Nightmare Poor attitude of the staff. There was a domestic issue from the room next door between a man and woman with screaming and profanity after the hours of 11:00 pm. The front reception was called and all they did was call the room having the fight. Immediately after we heard the phone ring and they had hung up they were right back into the swing of things. It went on for another 1-1/2 hours. We did not call the reception again because the young man who answered I didn't feel he wanted to address the issue. Also the ser... read more

Mike 

on Expedia

9 years ago

Stay somewhere else Check-in was very easy and the staff was very friendly. Felt a bit uneasy about the safety of my car. In the morning, there was someone's leftover dinner/trash in the parking lot. Room had a funny smell, but we sprayed perfume. The tub floor was absolutely filthy with hair and soap scum. We discovered the tub would drain because the switch was stuck on closed. We went to the Dollar Store and bought duct tape to fix the issue. We felt this would've been faster than trying to get another room or have the st... read more