Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Thank you for taking the time to share your comments. We are sorry you did not have a positive experience with our front desk associate. We have taken note of your feedback and have shared it with the individual to be more diligent going forward ensuring this is not repeated in the future. Also, we regret the smoke smell you encountered in the elevator. Rest assured this has been addressed. We hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Andrew, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your comfortable suite and fully equipped kitchen. We are happy you had a pleasant stay overall, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ontaria, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you had a wonderful experience and that the attentive service provided by our associates particularly impressed you. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Jason, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Deandre, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kelliene, thank you for the glowing review of Extended Stay America. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. Your compliments will surely be shared with our team, and we look forward to welcoming you back soon. Sincerely, Hotel Management