Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Oscar, we are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Johanna, thank you for choosing our hotel and being our guest. While we are glad that you liked our thoughtful associates and had an overall satisfactory stay, we are sorry for the noise disturbances which affected your overall rating. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make the most of your stay. We are grateful for your patience and hope... read more

Business response:

Sivaraj, thank you for taking the time to evaluate your stay. We are glad you were pleased with most aspects of your stay and that you were happy with our well-kept accommodations. However, we regret our beds were not to your comfort and apologize for the inconvenience you experienced due to the lack of hot water. We will address this with our maintenance team and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management