Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Dear Maria, Thank you for taking the time to share your feedback on Expedia. We're delighted you had a peaceful and quiet stay at our hotel. Providing a tranquil environment for our guests is essential to us, and we're pleased to know we succeeded in delivering that experience. We appreciate your kind rating and look forward to welcoming you back to Extended Stay America in the future.SincerelyHotel Management 

Business response:

Dear Joseph, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for sharing your feedback at Extended Stay America. We appreciate your feedback and apologize for any inconvenience you faced during your stay. We regret the issues with the room's cleanliness and odor. Your comments are important to us, and we will address these concerns with our housekeeping team to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Maybelle, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your experience with our staff not being their best during your visit. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address it to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experien... read more