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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Extended Stay America Hotel Pleasant Hill - Buskirk Ave. is located at 3220 Buskirk Ave, Pleasant Hill, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was comfortable, good location, close to bart.
Business response:
We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Very nice staff, helpful and accommodating. When we arrived we were very nicely greeted, accommodated, offered coffee and any kitchen supplies we might need.
Business response:
We appreciate you taking the time to share your thoughts with us. I'm pleased out staff was able to accommodate you so well. It is also satisfying to know that you enjoyed the amenities provided. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Hotel is just OK. The hotel was just ok. It served it's purpose as being a place to sleep and shower. It had a full sized fridge and stove top so it was nice not having to eat out every day. The bed and chairs were uncomfortable and the staff didn't seem to really care about the guests. The "continental breakfast" was a joke consisting of granola bars, apples, coffee and some tiny off-brand muffins. If they got some more comfy beds I'd be ok to stay there in the future.As it is, I doubt I'd stay again for anything longer tha... read more
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you felt as if our staff was not concerned with guest issues, I can ensure you we do strive to provide the best customer service as possible, and treat each guest as they are VIP . We are sorry for this issue, but are happy to read that we provided you with reasonable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Clean, decent price, ok for a night or two Fairly quite for being so close to highway. Room was clean but dated even though hotel looks new from exterior. Small lobby. Room ok sized for having a kitchenette. Ok for a night or two but don't k ok if I would want to and extended period of time.
Business response:
Thank you for taking the time to share your experience of your stay. I'm glad you liked our convenient location and amenities, such as the fully equipped kitchen. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Lowest Price pros : reliable breakfast as described. easy parking pet friendly Good location Lowest Priced, more honest than non brand name hotels nearby (ex. pleasant hill inn) cons: sheets itch, no maid service (all extended stays), hallway smelled like smoke, room had a terrible odor. Garbage room smelled terrible, was overpacked.
Business response:
Thank you for taking the time to write a thorough review of your stay, I am disappointed with the many issues you had with your stay. Our staff will be briefed on the situation to fix uncleanliness issues you mentioned. I am glad, despite the issues, you found our price affordable and the location convenient. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Think about it first! If you are desperate and need a place to stay - this would be the place! I will not be staying here again...the walls are very thin, the place smells of smoke and it is not the cleanest hotel.
Business response:
Thank you for writing a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make sure your experience is not repeated. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 4.2 star rating with 1,370 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.