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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was a decent stay. We arrived late and the lobby locks the doors after 10pm even though the sign said 11pm. it took us a good 10 min to get inside after calling the lobby phone non stop and when its cold and you have a toddler inn your arms you would wish that they kept someone at the front desk all night. the room it self was fine I was very disappointed that there was no hair dryer! it was not fun going to sleep with wet hair. Also it was a non smoking room but man did it wreak of smoke. Either someone still smoked in t... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Business response:
Rafael, thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
John, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Pleasant Hill - Buskirk Ave. Sincerely, General Manager
Business response:
Alvaro, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for choosing to stay at Extended Stay America - Pleasant Hill - Buskirk Ave. We appreciate you sharing your complimentary rating and look forward to your return visit soon. Sincerely, General Manager
Clean Room The hotel is clean and basic. It is behind a big box store, but it was quiet.
Business response:
Diana, thank you for being loyal to our brand and for choosing Extended Stay America - Pleasant Hill - Buskirk Ave. We are pleased to know you had a comfortable stay and that your clean room and our convenient location were to your satisfaction. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going ... read more
Business response:
Thank you for taking the time to share your perfect rating of Extended Stay America - Pleasant Hill - Buskirk Ave. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your kind rating with fellow travelers online. We hope to see you again at Extended Stay America - Pleasant Hill - Buskirk Ave. Sincerely, General Manager
Business response:
Anthony, thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. We appreciate your nice rating and hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,496 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.