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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel and rating your experience. Our goal is to provide a great stay for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Sincerely, General Manager
love the location but the woman at the front desk wasnt very friendly and i was given a nonsmoking room when i had reserved a smoking room and was told there wasnt anything they could do to make it right
Business response:
Thank you for taking time to evaluate your stay. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
It was a pleasant stay The girl working that night was amazing. She was super friendly and helpful. The only downside was the place kinda smelled like smoke and the bed was so stiff. My bf liked it but it wasn't comfortable to me. I'd stay again though.
Business response:
Thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. We are glad to know you enjoyed your overall time with us and were impressed with our courteous associates. However, we are sorry for the issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the housekeeping team in an effort to improve our service. It was our pleasure hosting you and your boyfriend, and we look forward to serving you better in the future. Sincerely, General Manager
On business... Liked the large room, refrigerator and sink. Good internet and computer table.
Business response:
Thanks for choosing Extended Stay America - Pleasant Hill - Buskirk Ave. We are pleased that you loved our facilitates and service. It was our pleasure knowing that you enjoyed your clean, comfortable room. Thanks again, we hope to see you soon. Sincerely, General Manager
The rooms were clean and neat but where starting to show some wear There was always litter outside the hotel
Business response:
Fred, thank you for your candid review, and we are happy you liked your clean room. However, your experience is not representative of our usual performance, and we regret falling short of your expectations. I hope this isolated incident will not deter you from returning to enjoy a great stay at Extended Stay America - Pleasant Hill - Buskirk Ave. Sincerely, General Manager
Business response:
Michelle, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for choosing us. We are pleased that with the exception of a few issues, you had a pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
Business response:
Bernard, thank you for being our guest at Extended Stay America - Pleasant Hill - Buskirk Ave. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
One night only Upon arrival the receptionist was very friendly and we chatted while being checked in. The room had a very unpleasant smell like things happened in there. I checked the bed and it seemed like they were never replaced just straightened out by housekeeping. There were cigarette burns on the Blankets. I didn't want to make a fuss so I simply asked for new sheets and spent my night there. It was only for a night. The location is interesting and a bit random.
Business response:
Thanks for your evaluation. We are glad you had an overall pleasant visit and that you liked the service provided by our Front Desk staff. That being said, we are sorry for the issues you encountered in your room. Your concerns will be shared with our housekeeping team, and we will be more diligent in our efforts. We hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,456 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.