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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good and not so good. Nice employees. Room snafu, but was taken care of. Only two carts for taking luggage to room. One was broken, one was missing when I was checking out. I am a totally disabled Veteran. I had to make 4 trips from my room on the 3rd floor up and sown the stairs to the parking lot. No one offered to help knowing there was no cart available. I am not helpless and probably would have done it myself anyway, but an offer to help me would have been nice. It was obvious I am disabled as I was wearing a wrist and ... read more
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you were not offered any help with your baggage. We are sorry for this issue, but are happy to read that we provided you with your stay with us here at Extended Stay America Pleasant Hill. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Outstanding! Room was quiet, clean and comfortable! I loved the bath tub!
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your room and the bath tub was just the right fit for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Clean Basic Hotel basic room with kitchen does allow pets. Very clean no frills room. The hotel is dated but everything you need was there
Average On a road trip. First time at Extended Stay. Very expensive for what you get. Minimal ammenities. Cancelled other destinations, re-booked with other hotels.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we were unable to accommodate your needs. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room was comfortable, good location, close to bart.
Business response:
We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not your typical kitchenette . When I walked into the hotel it smelled like cigarettes , The hallway carpet leading to the hotel room door was filthy, upon entering the room I noticed that the sink in the kitchenette counter was burnt, I thought when you rent a room that has a kitchenette they supply you with pots pans silverware and cups,however this one do not supply you with anything! There were no face towels ,only big towels ,one hand towel. Because the room interior in covers look so old I felt the need to look for bed... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We will take your comments and coach our team to provide better service in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,496 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.