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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Functional and it served its purpose
Business response:
I want to thank you for taking the time to post a review of your experience with us. I'm so pleased to hear that we were able to accommodate your needs with a satisfactory stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Fresh and new built. I would definitely stay here again. The only hiccup was getting wifi in the rooms. They had an 800 # to call for help, but even then it took him almost an hour to figure out the problem, which was on his end. Nobody wants to spend an hour when they are exhausted doing that. But other than that, it is a functional, clean and easy place to stay. And I definitely would stay there again. It is fresh and new built compared to other hotels in the area.
Business response:
Thank you for sharing your experience with us. We appreciate you letting us know about the Wi-Fi issues you experienced. I will be sure to share your comments with our service provider to ensure everything is working properly. We are sorry for this issue, but are glad to read that you had a great stay overall and enjoyed our comfortable accommodations! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Perfect base to get out and do things This hotel is cheap and cheerful, though the decor needs updating. I was put into a smoking room even though I booked a non-smoking room which was disappointing
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
The bathroom smelled of body odor, had to go to target and get candles and the built in kitchen sink had rust.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good place All local hotels were fully occupied, so I had a choice between here and Motel 6 in Walnut Creek, which I had stayed at before and was absolutely miserable place, so I tried Extended Stay. I read several bad reviews, so I was prepared for the worst. To my surprise, the room was very clean, good size, upgraded flooring and carpeting, clean beds and bathroom. However, it is a smoking building and although I had a non-smoking room and couldn't smell any smoke in my room, the hallways and the lobby had a strong odor. ... read more
Business response:
Thank you for posting a review of our property. Please accept our apologies for the inconveniences you experienced. I have shared your comments with our staff, and we will review our billing procedures and make sure our grab-and-go breakfast is properly stocked. Still, I’m so pleased to read that we were able to exceed your expectations and provide you with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,458 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.