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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast is not a real breakfast We expected a "breakfast" that was more then packets of oatmeal and wrapped muffins.
Business response:
Dear Larry, We are sorry our complimentary breakfast and the property did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Please accept our apologies and consider giving us another chance to provide you with the better experience you deserve.Sincerely,Hotel Management
2 food wrappers on floor, toilet did not flush & upper safety latch was broken/missing.
Business response:
Dear Mary, Thank you for sharing your genuine review about your experience staying with Extended Stay America. We understand your stay was pleasant, if not perfect, and there were housekeeping and maintenance issues you noticed.Thank you for bringing this to our attention; we have taken note of your comments and will ensure we address this appropriately with the housekeeping and maintenance team. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon.Sincerely,Hotel Management
Just ok The room was clean, but had an odd smell. The lobby’s floor needed a good scrubbing- we were there three days and it never looked as if it had been mopped. The door leading to the pool was broken so I guess people walked around the building to get there. Breakfast consisted of coffee/tea and instant oatmeal and granola bars. It was ok if you’re planning to cook, otherwise, not so much.
Business response:
Dear Susan, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Comfortable place for a quick stay Comfortable place to stay for a one-night business trip. Refrigerator was a bit noisy but not enough to keep me from sleeping. Overall, it's an economical and comfy place for a quick one-night visit to my office.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,150 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.