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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first room was dirty and it hadn't been cleaned in 3 days so they changed our room and it had a smell but the service at check in was great the 2 ladies at the desk was wonderful they resolved the issue fast as possible
Business response:
Dear Antigonne, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness of your initial room. This does not align with our standards, and we sincerely apologize for the oversight. We appreciate your understanding as we promptly addressed the issue and provided you with an alternative room. Your kind words about our check-in service are greatly appreciated, and we want to assure you that we are actively working to improve our overall guest satisfact... read more
Not very friendly staff
Best rest in 10 years Reception off the hook all around exceptional stay staff is excellent Katie is phenomenal
Business response:
Dear Joseph, Thank you for the fantastic rating and for taking time to post your review. We couldn't be happier to know that our staff, particularly Katie, stood out for their professionalism, friendliness, and enthusiasm. Katie takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's lovely to read that they made you feel so welcome during your visit. We will pass along your kind words to her and the rest of the team. We appreciate your feedback and look forward to your next stay at Ex... read more
As usual had a great experience on arrival. staff was helpful and got me what i needed when i got there.
I liked the safety and location. Free and easy parking. It was quiet. Some things didn't work until we asked: the TV; a nightstand light; our key card; out of coffee one morning. But when we asked, things were eventually taken care of. Staff was friendly and accommodating.
Business response:
Dear Diana, Thank you for leaving a review of your stay. We are pleased that the great location was perfect for your visit. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We apologize for the issue that you experienced, but we are happy to know that our staff resolved it with professionalism and kindness. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon!Sincerely,Hotel Management
The Hotel is in a nice area, check in was great very friendly and helpful, the room not so great, door shakes because the door strike was missing, the walls had patches not painted, the rug was very dirty, the entrance floor was dirty and sticky, the restroom did look clean, bed was clean and comfortable, we had two rooms and this was the same at both, over all I’m not sure I would choose this hotel again
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,150 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.