Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear JohnRay, Thank you for your feedback regarding your recent stay at Extended Stay America. We apologize for any inconvenience caused by the lack of a door separating the toilet from the room. We value your feedback and will use it to enhance the overall guest experience. Please feel free to contact us if you have any further concerns. Thank you for staying with us.Sincerely,Hotel Management 

Business response:

Dear Gregory, Thank you for the review. We enjoyed reading your comments about the excellent hospitality you received from our associates, and we are delighted to have exceeded your expectations. We will be eagerly awaiting your return visit.Sincerely,Hotel Management 

Business response:

Dear Elizabetta, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to Pleasanton, CA. Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Our housekeeping team is working on your feedback and will ensure such issues never arise. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

Dear Jorge, Thank you for taking the time to review your recent stay at our hotel. We apologize for the noise and cleanliness issues you experienced while with us. Ensuring a peaceful and clean environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations. Your feedback is valuable to us, and we will address these concerns with our team to make improvements and prevent similar issues from occurring in the future. Thank you for being so understanding, and we apolog... read more

Business response:

Dear Stephani, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the nex... read more