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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel The room was good for one night. The only problem I had was the cigarette smell that permeated the so called “Smoke Free” room. Because the hotel was full, I couldn’t switch to another room.
Business response:
Adrienne, thank you for choosing Extended Stay America for your overnight stay. We are glad your overall visit was pleasant. Your concern with regard to the smoke odor has been shared with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
First time Everything was good! Except the receptionist was clueless & slow with checking in.
Business response:
Thank you for choosing Extended Stay America and for sharing your feedback. Although, we are happy you to read your stay with us was pleasant, we apologize for the issue you had at the time of your arrival. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for being our guest, and we hope you will visit us again soon. Sincerely, Hotel Management
Business response:
Thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, Hotel Management
People were friendly and courteous. The only problem was a one hour delay in having our room ready. I talked to a gentleman who was checking out and he had the same problem.
Business response:
Nancy, thanks for being our guest at Extended Stay America. We are delighted to know you had a great time with us and appreciate your kind compliments about our friendly staff. We are sorry if you had any inconvenience during your check-in and hope this will not detract your otherwise great stay. It would be our pleasure to welcoming you back the next time you return to the area. Sincerely, Hotel Management
Could be better The room was very clean and very comfortable but the corridor smelt of cigarette smoke; that was not pleasant. The following morning, I heard a dog barking very loudly from one of the rooms as I walked down the corridor. I did not realize animals were allowed in this hotel; I would not have chosen to stay here had I know this.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and were impressed with the service provided by our Front Desk associates. However, I am sorry for the smoke smell you experienced while being here and regret the inconvenience it caused. I will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
It was fine nothing exciting. The room was clean and I was comfortable
Business response:
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Susan, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Convenient for a family with children Staff were helpful when we arrived, tired and with three children.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read to you liked our location and the outstanding service provided by our staff. Your feedback in regard to breakfast will be shared with our food and beverage team. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.