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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast could have been better.
Business response:
Florence, thank you for staying at Extended Stay America. We are glad you had a nice time here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Nice hotel, good location. I was assigned a room that was not ready but was immediately moved to another.
Business response:
Wow - Manny, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Martin, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Subpar but acceptable for a short stay Glad we were only here 3 nights. No housekeeping during the entire stay. Rooms have a kitchen but no supplies. Paper, plastic or otherwise. A/C was not working very well. Brought my own hair dryer but could not use it. The circuit breaker kept tripping. Hardly any presence of staff at the hotel. This was not a good experience but it was not terrible either. With that being said I will not be back and I would not recommend this hotel to anyone.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
All Good We got it late and had to check out early, so we got there, went to bed and checked out when we got up. It was fine,
Business response:
William, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our offerings were to your satisfaction. Your review is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Pleasant stay Very accommodating as we arrived past official check-in time. Very clean and comfy beds.
Business response:
Thanks for choosing to stay with us at Extended Stay America. We strive to provide service and amenities that are worthy of this kind of feedback, and we are glad we succeeded. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
You get what you pay for! Don't expect courtesy. It was a very small, un comfortable bed for the night. Dirty worn out kitchen, with very loud refrigerator. It was a business micro room. Small bathroom. Single serving everything. And not a clean room, it smelled like Indian food/ curry! The front desk woman, not friendly at all. Looks good on the outside, horrible on the inside.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Clean up the poop and empty out the trash Dog poop everywhere outside (sidewalks, grass, plant areas and patio area next to the pool) and trash cans spilling over with trash. No paper towels in lobby restroom for 2 days. Come on people...it’s not that difficult!
Business response:
Thanks for evaluating your visit to our hotel. Although you had an overall comfortable stay with us, we apologize for the cleanliness issue you noticed while being here. Your feedback has been discussed with our housekeeping team to be step up their game and ensure they're more diligent while doing their work. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.