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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wallace, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
No bad for the price Check in and check out were easy. The location was great for the meetings I needed to attend. One major complaint though is that this is not a nonsmoking hotel. My wife thought I took up smoking during my trip as everything I own smelled of smoke. Breakfast service was a little late too. I had to be out prior to 7 am, so this was something that I did not get to enjoy. i was hoping there would at least be some coffee or breads.
Business response:
Thank you for staying with us while attending a meeting in the area. We are happy to know our location was perfect for your trip and that your overall stay was satisfactory. However, I am sorry the smoke smell compromised your otherwise nice stay. We will follow up on your concern to ensure we are doing everything possible to minimize the impact to our guests. It was a pleasure serving you, and we hope you will come and see us again soon. Sincerely, General Manager
front desk very friendly have to ask for utensils, utensils, etc for kitchen no ice machine in building sheets and blankets for sofa bed not in room breakfast nonexistent
Business response:
Thank you for being our guest at Extended Stay America - Pleasanton - Chabot Drive. We are happy that you liked our front-desk service, but we are sorry for the issues you experienced and the inconvenience it caused. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
Good price Over all Pleasants 4 smiley faces .. staff was courteous and polite .. checking into Hotel was long and inconvenient .. The breakfast bar is decent
Business response:
William, we are pleased to see you enjoyed your stay with us. It’s our pleasure knowing you loved our excellent service and had a comfortable stay. We hope to welcome you back soon. Sincerely, General Manager
Great place to stay! Close to food and shopping. Everything was easy. From check in to check out. The only negative was that we had a non-smoking room, but when we got off the elevator, the whole floor smelled like smoke. Our room was great though.
Business response:
Candace, we appreciate you being our guest. We are pleased you had an overall nice stay. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Nice, Clean Hotel Friendly staff, clean rooms, modern, no complaints - and my wife is picky!
Business response:
Thank you for taking the time to review your experience at Extended Stay America - Pleasanton - Chabot Dr. It’s our pleasure knowing you loved our excellent service and your spotless room. We hope to see you and your wife again soon. Sincerely, General Manager
The grab and go breakfast consisted of granola bars and muffins. Although I understand it being an extended stay where people can go shopping for their own breakfast, it would be very beneficial to have some simple healthy options such as apples and bananas. There was no dishware, silverware or cookware (pots/pans) which I found unusual for an extended stay. The gym was extremely small, poorly lit, very understocked and did not have a water fountain. Staff was pleasant.
Business response:
Thank you for providing your review. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We also apologize for your disappointment with our breakfast offerings and appreciate your suggestions for the same. We hope you give us another chance as we would appreciate the opportunity to provide you with an ... read more
Just ok Disappointed they did not clean the room during our entire stay.
Business response:
Thank you for your recent review. We are glad you liked our location and that your overall stay was a pleasant one, but after reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. In response to your feedback, we will be co... read more
Love it. Was so easy to find from freeway, quite, clean. Will return as soon as we are in the area again.
Business response:
Your feedback is much appreciated. It is good to know you enjoyed staying at our hotel and that you would stay with us again. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,205 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.