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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was granola bars
Business response:
Holly, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Bedspread was a little threadbare. But clean. Breakfast was what was expected but it would have been nice to have fruit, like apple or banana to go
Business response:
Erin, thank you for choosing our hotel for your stay. We are happy your overall experience was enjoyable, but we also appreciate your suggestions for our breakfast choices and have taken a note of it. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Mediocre Hallways had an odor - either garbage or cat urine. The room had some obvious damage that had not been repaired. Missing drawers, burns on the counter top. The price is obviously good for the area, so I guess you get what you pay for.
Business response:
We sincerely apologize for the issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. Everything we do is aimed at providing you with an excellent experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Smoking in a non-smoking room. I asked for a non-smoking room, but they put me in a room that had clearly been smoked in. When i opened the door, the window was open and the airconditioning/fan on.... ie, they were trying to hide the fact that someone had smoked in it. The smoke smell was faint, but still there. I just "lived with it" because i was too tired to go back downstairs and request a new room. Other than that, it was fine. Good location.
Business response:
Jeremy, thank you for sharing your candid review. Although you were overall satisfied with your stay, we apologize that your non-smoking room had a smoke odor. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention, so we can address it appropriately. We regret the inconvenience this caused and hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
David, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Pleasantly pleased! Check-in was quick and easy, room was clean and comfortable service was excellent and staff was friendly and helpful. What more could you ask for? This is a fine and affordable place to stay.
Business response:
Lois, thanks for posting a review of your stay at Extended Stay America. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Kameryn, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Was clean and comfortable, especially hard wood floor.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Good Good
Business response:
Thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.