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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent room was exceptional we booked another night
Business response:
Thanks for choosing us while here to meet your daughter. It feels so nice to know you were impressed with your well-appointed room and you had a relaxing stay in it. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Good, but could have been better. Room was very good. Free breakfast was average, except coffee was exceptional. Surrounding area outside of building was quiet and very safe. 2 major complaints were the TV remote was not the same one as in the instruction on the TV. Therefore the features like watching a USB with movies or pictures was not available. When I asked the person at the counter, she could not help and never sent anyone to assist me Also the cable power cord had to be unplugged in order to plug the provided DVD pla... read more
Business response:
Ralph, thank you for staying at Extended Stay America. We are glad to read you liked your comfortable room and convenient location. That being said, we are sorry for the issue you had while here and regret the inconvenience it caused. We value your feedback as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Homerun. We were looking for a place close to Oakland but not in Oakland. Headed to opening day!! It worked great for us.
Business response:
Sheri, We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Cary, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short of making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
I could have given it a five,if not only one of your receptionist was not that friendly and smiling!I guess the first thing that a receptionist should do is offer a smile,ni matter what her personal issue are or not.
Business response:
Jamela, thank you for your review of Extended Stay America and letting us know your stay was pleasant. That being said, we are sorry one of our associates was accommodating towards you. Your feedback is of utmost value, and we will use it as a training tool to further improve our customer service. We hope the rest of your stay was enjoyable and that you will choose us again. Sincerely, Hotel Management
We wait for stuff, she was talking to someone on phone.
Business response:
Thank you for your review. We are sorry for the issues you experienced and regret the inconvenience it caused. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
Business response:
Catherine, thank you for your excellent rating. We are thrilled to know you were satisfied with our offerings and that you had a wonderful experience with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management
Business response:
Afshin, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Allen, thank you for your nice rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.