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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled bad, and transient people hanging around outside
Business response:
Dear Guest, We appreciate your feedback and regret that your stay did not meet expectations. Your comments are valuable, and we will have our maintenance and housekeeping teams review the areas mentioned to ensure better upkeep and a more pleasant environment. Additionally, please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a more comfortable exp... read more
Hotel is old , lobby smells like cigarettes ,needs to be completely remodeled
Business response:
Dear Guest, Thank you for sharing your impressions with us. We are sorry to hear that aspects of the property, including the condition of the building and the atmosphere in the entrance area, did not meet your expectations. Your feedback is valuable, and we will review these concerns as we continue evaluating areas in need of enhancement. We appreciate you taking the time to let us know, and we hope you might consider returning so we can offer a more welcoming experience in the future. Sincerely, Hotel Management
This hotel is very cheap. The ventilation system throughout the hotel is poor, and the air quality is bad. Some people were even smoking marijuana in their rooms, and the smell of marijuana was drifting through the hallways. The room facilities are outdated, and the cleanliness is average. When we checked in, there was a large clump of hair on the bathroom floor. Especially concerning was the presence of cockroaches in many parts of the room — we caught at least five. There is no breakfast, only coffee and tea.
Business response:
Dear Yan, Thank you for sharing your feedback regarding your recent visit. We sincerely apologize for the issues you encountered and the inconvenience they caused. Your comments have been addressed with our housekeeping and maintenance teams to ensure corrective action is taken. Please be assured that guest comfort and safety remain our top priorities. We truly appreciate your input and hope you will allow us another opportunity to deliver a much-improved experience. Sincerely, Hotel Management
found bed bugs in the room. reported it to the front desk and personnel didn't acknowledge the issue. location is surrounded by homeless drifters. they were loud in the evening and woke us up from sleep with loud noise. surprised the hotel has allowed this for so long.
Business response:
Dear Felipe, Thank you for bringing these serious concerns to our attention. We sincerely apologize for the discomfort and distress caused by the issues you encountered during your stay. Cleanliness and guest safety are top priorities, and we regret that your experience fell short of these standards. Your feedback has been shared with our team so that immediate steps can be taken to address both housekeeping and responsiveness. We understand the impact these challenges had on your rest and peace of mind, and we are committed... read more
Got there and price was right however place smelled. The guy that checked us in was nice. Got to room late at night and there were little bugs on door. Figured like maybe fly or something. Well when went to use restroom 3-4am there were little bugs and like mini roaches crawling under the door and the by the caulking for the tub and was so grossed out. Then the bed - well comfy but had blood stain in middle of it under the sheet and could see thru it. It’s just gross. The place is just ran down and this morning could see how... read more
Business response:
Dear Melissa, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the discomfort it caused during your stay. We appreciate your kind words about our front desk staff and regret that other aspects of your visit fell far below expectations. Your feedback has been shared with our team to address housekeeping and maintenance concerns promptly. We hope you might consider giving us another chance in the future so we can provide a cleaner, more comfortable, and welcoming... read more
Mentally ill people around property. Someone pulled the fire alarm 5 times. No sleep. Dirty room smelled like feet. Broken down mattress with giant indents from large person sitting on one spot for long periods of time. Slanted mattress. The smell and the fire alarm made it miserable. Very tired after having a broken mattress, wake up alarm, and heavy stench in room that could not get rid of. Nicest people ever, give you whatever you need but can't make up for the lack of sleep and dirty room.
Mentally ill people around property. Someone pulled the fire alarm 5 times. No sleep. Dirty room smelled like feet. Broken down mattress with giant indents from large person sitting on one spot for long periods of time. Slanted mattress. The smell and the fire alarm made it miserable. Very tired after having a broken mattress, wake up alarm, and heavy stench in room that could not get rid of. Nicest people ever, give you whatever you need but can't make up for the lack of sleep and dirty room.
Every day that I was there, more and more small and large cockroaches were all over. Yikes, you need to set off one of those pest bombs. It was really bad.
Business response:
Dear Jacqueline, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit... read more
The hotel looked decent on the outside. The person who checked us in was really nice and quickly checked us in. There was a funky smell to the hotel but not the end of the world. When we arrived to our room (333) and it appeared to be clean but as soon as I went over to the night I saw something small quickly move behind the night stand. I pulled the night stand out to see what it was and sure enough it was a bed bug! I slightly moved the alarm clock and there was about 4 more hidden there that quickly scattered. No, I did n... read more
Business response:
Dear Angela, We sincerely apologize for the experience you encountered during your recent stay and deeply regret the discomfort it caused. Guest safety and comfort are our top priorities, and we take reports like yours very seriously. We strive to maintain the highest standards of cleanliness, and we regret falling short of the standard we aim to maintain. Our team will initiate a thorough inspection and treatment of the room to ensure this issue is fully addressed. Please know that your feedback is invaluable in helping us ... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,105 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.