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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Not clean We came in late. We walked in the first room, and it smelt so bad. It was like cat’s pee. Hubby found a roach in the bathroom. We walked out to ask for another room. The second room was a little better with no bad smell. Then we found hairs on the bedsheets. We left at 7am.
COCKROACHES Absolutely DISGUSTED first room we were given had toe nails all over the floor, i went down and talked to someone they put us in another room that had dog hair everywhere, And then my child and i woke up at about 12am with what i thought was bedbugs crawling all over us. I woke my daughter up and went down to the office and had the lady come up with me. She informed me they were BABY COCKROACHES! She offered us a room downstairs i declined and we had to leave and go find another room.
Review Floor was sticky and smelled nasty
The carpet is not clean and some towels are dirty. Also, the room is smelling dirty. The garbage cans in the room were not empty. No fan in the washroom.
Business response:
Dear Daraphone, We apologize that the condition of your room did not meet our expectations. A fresh and clean environment is something every guest deserves, and it’s clear that we fell short during your stay. Your comments regarding the carpet, linen, and housekeeping oversight have been shared with our team to ensure proper attention and resolution. We appreciate your feedback and the opportunity to improve the care and attention we provide to every guest. We do hope you will stay with us another time so we can provide you ... read more
Muffins in plastic wrap are NOT a breakfast. Further, none were available on our first morning of our stay, per the person at the front desk, "the days quota had been consumed" when we looked for the "Free Breakfast"...
Business response:
Dear Gary, We sincerely apologize for the disappointment you experienced with our complimentary breakfast offerings. Our grab-and-go breakfast is intended to provide a quick and convenient start to the day, but we understand that pre-packaged muffins and limited availability do not meet all guest expectations. The situation you described regarding the "quota" falling short is not the standard we aim to uphold, and we are addressing this with our team to ensure better stocking and communication. Your input is valued, and we h... read more
They overbook my room with 2 beds and we're willing to give me a room with 1 bed, but did not have any roll away beds, cots, chair that could fold out
Business response:
Dear Terry, Thank you for taking the time to share your experience. We are truly sorry for the inconvenience you encountered with your reservation. Ensuring that room accommodations align with guest bookings is fundamental, and it’s unfortunate that we were unable to meet those expectations during your visit. Your comments have been shared with our team to help prevent similar situations moving forward. We understand how important comfort is, and we’re working to ensure future guests are provided with appropriate alternative... read more
Everything was great except my room had a horrible smoke smell fro. Previous smokers.
Our room was filthy. Blood spots on mirror and mattress. Sticky shots on floor and walls and cupboards. We checked in, took a look around and left. Trying to get a refund. Booked a different hotel DO NOT STAY HERE
Business response:
Dear Juliann, Thank you for bringing this to our attention. The condition you described is completely unacceptable and does not reflect the standards we are committed to upholding. We take concerns about cleanliness very seriously, and this has been urgently shared with our housekeeping leadership to ensure immediate corrective action. It’s disappointing to know your experience led you to seek alternate accommodations. Please know that steps are being taken to prevent future guests from facing similar issues. We regret the i... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.