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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallway smelled oddly. Grab and go breakfast was basically coffee with no creamer and extra coffee grounds.
Business response:
Dear Guest, We’re sorry to hear about the hallway odor and your disappointment with the grab-and-go breakfast. We understand how important a fresh environment and a satisfying breakfast experience are, and we apologize for falling short. Your comments about the coffee service have been shared with our team to ensure improvements are made. We value your input as it helps us enhance the guest experience. Thank you again, and we hope to welcome you back with improvements in place. Sincerely, Hotel Management
I have stayed at Extended Stay before in Orlando years ago for a month, it was great. This is not that place, run down, noisy plumbing, breakfast is a snack and not a breakfast. The kitchen was empty exOept for roach hotels. No pots, pans, dishes etc. we needed to get it from the front desk. They said the rooms had shampoo, no and they did not have any at the front desk. Staff was indifferent to our complaints. Halls had stacks of dirty towels. Smokey corridors and room floor needed mopping.
Business response:
Dear Guest, We sincerely apologize for the issues you faced during your stay and appreciate your feedback. We regret that your recent visit did not reflect the high standards we strive to maintain. We will be addressing your concerns with our housekeeping and maintenance teams to ensure our rooms, hallways, and kitchen amenities are properly stocked and cleaned. We also apologize for the lack of responsiveness from our staff and are taking steps to improve guest interactions. We hope you will give us another opportunity to p... read more
Terrible place. Dirty. No even shampoo available. When requested staff told they ran out. Requested cancellation of room and looked for another hotel.
Business response:
Dear Guest, We are sorry to hear about your experience and sincerely apologize for the lack of amenities and a few oversights in your room. This is far below the standard we aim to provide, and we regret your disappointment. Your feedback has been shared with the appropriate team to ensure this is not repeated. We value your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
We tried 3 different rooms before we asked for our money back and left to find another motel. Windows without curtains, stripped and unmade beds, pillows and used towels on the floor, barking dogs, skeezy people walking the halls. We found out the next day that this motel provides shelter for the homeless through government vouchers. It would be nice if that could be known before making a reservation. Very frustrating.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is extremely valuable, and we regret that the condition of the rooms and environment did not meet your expectations. We appreciate you bringing these concerns to our attention as we work to improve our services and transparency for all guests. Please know that we are committed to providing a safe and comfortable stay for everyone. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Managem... read more
Very dirty room with bugs
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues and the presence of bugs in your room. This is not the standard we aim to provide, and we are addressing the situation with our housekeeping and pest control teams to ensure this does not happen again. We understand how important a clean and comfortable environment is, and we deeply regret the inconvenience you faced. We hope you’ll give us another chance to welcome you back for a better experience.Sincerely,Hotel Management
it is hard to find this location. address is 10665, but in WEB it is 18665
Business response:
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the confusion caused by the address discrepancy online. We understand how frustrating it can be, especially when trying to locate us. Your feedback is valuable, and we truly appreciate your patience. We hope to have the chance to welcome you again for a much smoother experience.Sincerely,Hotel Management
We were looking for a place to stay for two nights while visiting, and when we arrived to some sort of Social Worker behavioral intervention in the lobby, we should have cancelled our room immediately. The staff were nice checking us in. As we got to our floor, we were met with a smell of smoke and urine. As we walked to our room down the hallway, we passed 2 rooms with active domestic disputes and 1 room with a child screaming. These noises were consistent through our stay. Our neighbors seemed to have high traffic, and we ... read more
Business response:
Dear Guest, We’re truly sorry your experience did not meet expectations. While we’re glad our staff provided a warm welcome, the noise disturbances and odors you encountered are concerning and do not reflect our standards. We are addressing these issues internally and with security to ensure a better environment for all guests. Your comments help us improve, and we hope you’ll consider giving us another opportunity. Sincerely,Hotel Management
My room smelt like someone just smoked a cigarette
Business response:
Dear Guest, We sincerely apologize for the unpleasant smell you encountered in your room. We strive to maintain a clean and fresh environment for all our guests, and we regret that this was not your experience. Our team is addressing this issue with our housekeeping department to ensure that rooms are properly aired and refreshed. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Where to start. The refrigerator was so loud it had to be turned off . People above us so loud at that 11 pm the front desk was called and at 11:45 we paid a visit to the front desk. A dirty room was issued to us so we stripped the bed in our room and made up the bed in the dirty that was given to us as a replacement room and finally at 12:37 we were in a new room or well a dirty room . We left there just before 7 am disappointed as we stayed there off and on for the last 12 years. We will never come back.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, from the noise disturbances to being assigned an unclean room. This does not reflect the experience we aim to provide, especially for a returning guest of 12 years. Your concerns are being reviewed with our team to ensure corrective action is taken. We truly value your loyalty and look forward to welcoming you back with detailed care.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,105 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.