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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is not maintained at all!!! Inside the rooms are terrible. Just a lot of old, misused, and unclean furniture , beds, and bathrooms. After 2 days we had to move out.
Business response:
Dear Theresa, We sincerely apologize that the condition of your room did not meet expectations. We regret the issues you encountered with worn furniture, beds, and the bathroom, and understand how disappointing this must have been. Your decision to leave early reflects the urgency for improvement, and we have shared your feedback with our housekeeping and maintenance teams for immediate corrective action. We’re committed to creating a cleaner, more comfortable environment. We welcome you back with the hope of providing the s... read more
I didn’t like anything about the property. It was terrible!
Business response:
Dear Tanna, We sincerely apologize that your experience with us was so disappointing. It is truly concerning to hear that nothing about the property met your expectations, and we regret that we did not deliver the comfort, cleanliness, and service you deserved. Your comments have been shared with our management team for thorough review and immediate corrective action. We are committed to making the necessary improvements and hope for the opportunity to change your impression in the future. We truly value your input and look ... read more
Roach in the tub. No shampoo or amenities. Very old.
Business response:
Dear Susan, We sincerely apologize for the unpleasant experience you had during your stay. Finding a roach in the tub is completely unacceptable, and this issue has been immediately reported to our pest control and housekeeping teams for urgent treatment and prevention. We also regret that shampoo and basic amenities were not provided in your room and will ensure our front desk better communicates their availability upon request. We understand the property feels dated, and improvements are underway. We truly value your feedb... read more
AC was super noisy. Fridge was also louder than the tv.
Business response:
Dear Kimberly, We sincerely apologize for the inconvenience caused by the noise from the AC unit and refrigerator during your stay. We understand how important a quiet and restful environment is, and we regret that these issues affected your comfort. Your comments have been forwarded to our maintenance team to inspect and resolve any equipment-related concerns in the room. Ensuring a peaceful and pleasant stay for our guests is a top priority, and your feedback helps us improve. We appreciate your honesty and look forward to... read more
The neighbors next door are loud
Business response:
Dear Christine, We sincerely apologize for the noise disturbance caused by neighboring guests. A peaceful environment is important, and we understand how this may have affected your experience. Please know that our front desk is available to address such concerns promptly. Your comfort matters to us, and we appreciate your input. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
The property smelled of cigarettes. They gave me a room that they said was unoccupied. I swiped the card and a lady was in there getting undressed. They moved me to a downstairs room next to the entry where people where coming and going all night. The bed squeaked every time i moved to get comfortable. I have stayed at other locations before but this is the worst one I've been to.
Business response:
Dear Mike, We sincerely apologize for the room assignment error and the disruption it caused. This does not meet the standards we aim to uphold. We also regret the discomfort caused by the bed and the noise from the entryway, along with the unpleasant smell of cigarettes throughout the property. Your feedback is essential and has been shared with our team to prevent similar issues in the future. We value your loyalty and are committed to restoring your trust during future visits. Sincerely, Hotel Management
We contacted hotels and they were able to help us cancel and
Business response:
Dear Riley, Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly with your cancellation request. Providing flexible and helpful service is important to us, and we’re pleased we could meet your needs during this time. If your travel plans bring you back in the future, we would love the opportunity to welcome you for a full stay and provide the comfort and service we’re known for. Sincerely, Hotel Management
the smell was bad. no breakfast at 8:30 when it was suppose to be until 9:30
Business response:
Dear Debra, Thank you for sharing your feedback. We sincerely apologize that the atmosphere in the room did not meet your expectations, and we regret any disappointment caused by the unavailability of breakfast during your visit. Your insights are invaluable to us, and we are committed to addressing the areas for improvement you have identified. We hope you will consider allowing us another opportunity to provide a more enjoyable experience in the future. Sincerely, Hotel Management
The hotel was in a decent location and the staff were nice. However, the building had a pungent and widely distributed aroma of marijuana (though it claimed to be a non-smoking space). The included continental breakfast was only coffee, hot water, and nutri grain bars. There was a cockroach in my kitchen. We had to request supplies for the kitchen and then the toaster provided didn't work. We had reservations for 3, but towels were only provided for 2 guests and no towels were available at the front desk until the 2nd night ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we’re glad you found the location convenient and the team courteous, we regret that several aspects of your stay fell short of expectations. Your feedback helps us recognize where improvements are most needed, and we’re committed to doing better. We appreciate your honesty and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,105 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.