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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A very satisfying hotel experience The property met and exceeded my expectations. The facility was well-maintained and the location was central to my needs. I will be back soon.
Business response:
Dear Peter, We are thrilled to hear your stay was so satisfying! Knowing that our upkeep and convenient setting contributed to your positive experience means a lot to us at Extended Stay America. Your feedback is a wonderful encouragement for our team to keep delivering excellent service. We can’t wait to welcome you back soon and make your next visit just as enjoyable, if not even better. Sincerely, Hotel Management
There was no one to check me in at 8pm. Condition was so-so
Business response:
Dear Jo Beth, Thank you for sharing your experience with us. We truly appreciate your feedback and are pleased to know there were aspects of your stay you found satisfactory. We are, however, very sorry for the inconvenience you encountered upon arrival and any disappointment caused. Please know we are actively working to enhance our service availability and overall environment to better meet our guests’ expectations. Your comments help us identify areas for improvement, and we hope you will give us another opportunity to pr... read more
The rooms and beds were comfortable but very basic accommodations-simple beds and linens, minimal toiletries provided. There was a kitchenette in each room but no utensils or plates/cups to be able to use it. Limited coffee breakfast with a few packaged snack items. Customer service was fine but staff was not overly friendly. Check in process was long and a little complicated as they asked for ID from everyone staying in the room. There are large numbers of people living there along with their many dogs. We used our room mos... read more
Okay, but not great.
👍
Let us check in before 3pm. Nice service from front desk. However, in the room, missing a lot of basic materials. Requested some from front desk. Noise from neighbor room at night. Good price and convenient location to I-84
Business response:
Dear Lin, Thank you for your detailed feedback and for recognizing our front desk team for their friendly service. We're glad you found our location convenient and the pricing reasonable. We apologize for the missing room essentials and any disturbance caused by noise from neighboring rooms. Your requests should have been addressed promptly, and we’ll follow up with our team to ensure better preparation and quicker response. Your comments are valuable and help us improve the overall guest experience. We appreciate you choosi... read more
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 641 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.