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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needed to be clean and the pull out couch needed replaced they switched our rooms and that room had a bad odor we were just there for the night and the night staff was seemed bothered by our arrival and their check in time was 24hrs morning staff was really pleasant and handed out a water bottle and a pretzel snack during check out so that was nice. We did have our pet with us and he seemed unsettled about the place overall won’t stay here again
Business response:
Dear Christina, Thank you for sharing your feedback. We apologize for the cleanliness and odor issues you encountered and the less-than-welcoming experience with our night staff. This is not the level of service we strive to provide. We are glad to hear the morning staff left a positive impression, but we regret that your overall stay was disappointing. Your concerns will be addressed to ensure improvements are made. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Business response:
Thank you for taking the time to review we look forward to seeing you again in the future
Convenient, fast and easy
Business response:
thank you so much for your kind review and thank you for allowing us to be your home away from home!
I liked that it was a secure building. I freely very safe while I was there.
Business response:
Thank you for your kind review we will look forward to seeing you again!
It was quiet and it was a great place to stay for the night. The outside was dirty, with lint and some garbage on the ground. Other than that it was a good hotel for the price
Business response:
Dear Sidney, Thank you for your feedback. We're glad you found Extended Stay America quiet and of great value. We appreciate your comments and will address the exterior cleanliness. We hope to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you so much for your amazing review!Always a pleasure to see a guest that had a great stay.
It was a little run down. Hair all over the bathroom in the shower. The hotel was nice to stay in. The bed was comfortable, and it was a good place to stay.
Business response:
Sorry about any issues you may have had it is my goal to always have a clean safe room for guests.I hope to have you back soon.
They charge me twice
Business response:
Dear Raul, Thank you for sharing your experience at Extended Stay America. We sincerely apologize for the billing mistake you encountered. Ensuring accurate and seamless transactions is a priority, and we regret any inconvenience this may have caused. Please reach out to the hotel directly so that the issue can be resolved as quickly as possible. Your feedback is valued, and we hope to provide a smoother experience during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 641 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.