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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service at all
Business response:
Dear Jerry, Thank you for your recent review of our hotel stay. We apologize for not meeting your expectations. As an extended stay property, we provide housekeeping services for guests staying eight or more nights, but these services are always available upon request for an extra fee. Additionally, we offer a complimentary linen exchange service at the front desk. We appreciate your feedback and will ensure that our front desk staff communicates our services and amenities clearly during your arrival and provide you with the... read more
Checked in to find out the king size room i booked did not have a tv. They offered me a different room with a smaller bed at the same price. The manager blamed Expedia and told me i was wasting their time. The manager was extremely rude. I paid for a king, got a queen and the tv didnt work in that room either. Expedia would not refund me so i could go to another hotel. Using a 3rd party can get you in a bind. The guests were shady, a lot of drugs in and around the hotel. The room had dirt all over the floor, dead bugs near t... read more
Business response:
Dear Jodi, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
I learned more about travel in one night staying at this place than I have in over 50 years anywhere else. If you ever get a room near the lobby or the front of the building, insist on a room change. Lucky if I slept 2 hours because all you heard all night was the lobby security door opening and closing every time someone came and went. EVERY TIME. And in Portland, where weed is smoked like cigarettes in a casino, people are going out and coming in all night. Got to call and complain because a bunch of stoners decided it wou... read more
Business response:
Dear Darren, We genuinely regret failing to leave you with a better impression on this visit. We strive to ensure a seamless stay for every guest throughout their time with us. Therefore, we regret your experience was compromised by the noise concerns coming from some inconsiderate guests. Your comments have been addressed with the appropriate individuals to prevent such matters from affecting future guests. We hope you will consider revisiting us, as we are wholly committed to regaining your trust in our hotel.Sincerely,Hot... read more
This has been the worst hotel experience of my life. We chose this hotel for convenience as it is just outside of the airport and was rated well. We only need to sleep for a little bit and shower and hit the road. We flew in at midnight. At check the hotel it self has an odd smell. Not necessarily “bad” but not pleasant. Maybe old or stale, unpleasant. When we walked in this room it smelled like a 12 year old boy’s gym bag. Awful. I asked my family if they wanted to switch and they said no forget it once we are asleep our no... read more
Business response:
Christina, please accept my apology for the inadequate room in which you were checked into. I did speak to my overnight laundry attendant this morning. Prior to your checkout, please come down to the desk as I would like to provide you a certificate for a complimentary stay at any ESA.
Room reeked of cigarettes, shower was dirty. Wouldn’t have stayed for longer than 1 night
Business response:
Dear Alli, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Please accept our apologies for the cleanliness issues you experienced during your stay. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Room service
Business response:
Thank you for your valuable feedback. We sincerely apologize that we fell short of your expectations while staying at our property. We do hope that you give us another chance at a later date. Safe Travels.
Business response:
Thank you for your valuable feedback. We sincerely apologize that we fell short of your expectations while staying at our property. We do hope that you give us another chance at a later date. Safe Travels.
I had rented multiple rooms in multiple hotels as my son was graduating college and we had friends and family, driving and flying in. We get to the hotel so i can pay for the two rooms and they oversold the hotel and said we have nothing for you. This staff and hotel are terrible
Business response:
Dear Ralph, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for how our staff handled the situation. We sincerely apologize for the inconvenience this undoubtedly caused. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can... read more
Business response:
Thank you for your valuable feedback. We sincerely apologize that we fell short of your expectations while staying at our property. We do hope that you give us another chance at a later date. Safe Travels.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.