Extended Stay America - Portland - Hillsboro

Toni 

on Expedia

11 years ago

Very rude Extended Stay America Portland - Hillsboro overbooked their hotel and when I went to check in at 2:50pm (check in wasn't until 3:00pm) they said that they were full, that I could not stay there that night and that was that. They were COMPLETELY RUDE and sent me on my way. No offer to help me get another room somewhere else. No kind words of, "I'm sorry." or anything of that nature. I did not find a room in the area that night. I will never, ever, try and stay here again. I did not see any rooms, but they are making... read more

Nick 

on Expedia

12 years ago

You have been warned This is not a hotel. This is an extended stay, and it feels more like a trailer park. Managers welcome all kinds of guests and their behaviors, including (but not limited to) blasting music, screaming babies, barking dogs, etc. This is a great option for college kids not wanting to sleep in their cars. The doors lock just fine, and that is where the good things about this hotel end. I cannot waste any more of my life thinking about this hotel, so do yourself a favor and stay away. 

Anonymous 

on Expedia

12 years ago

Needs improving We stayed two nights. Once someone came to the counter they were usually helpful and friendly. Overall impression was good. Room needed updating. Cooking facilities were sparse. Did have a refrigerator, microwave and small stovetop, but cooking supplies were very limited. Bath area was clean, bathroom was very tight. Bath drawers were dirty, and had hair inside them which made us doubt the cleanliness of the linens. Bed was hard, pillows were worse. 

Anonymous 

on Expedia

12 years ago

Mold and worn leather Though the person working the front desk was very helpful, my husband and I were very disappointed with our room. The free wifi had a weak signal. The lounge chair in the room had very worn leather; I have seen nicer chairs at goodwill. Also the te in the shower was moldy. And the breakfast of packaged muffins was pitiful. 

Kevin 

on Expedia

12 years ago

Request a third floor room I stay at this hotel once every year when visiting family, it's the perfect location for me. My stays are always hit & miss. Some years the staff & amenities are great, other years it's not, This year it was not. I never really thought about it 'til I was assigned my room on the first floor this year but every other year I stayed on the third floor. I will never stay on the first (or second, I guess) floor again. The soundproofing is terrible!! Every footstep from the guests above resonated through... read more

Anonymous 

on Expedia

12 years ago

Not as Advertised Don't be fooled by the pictures showing room types. Room types are not as shown. Breakfast is not continental, but consists of prepackaged items for eating on the run--and very poor selection.