Extended Stay America - Portland - Hillsboro

Business Travel 

on Expedia

11 years ago

Probably a better place than my experience. I arrived 30 minutes early and was told I needed to wait. I returned 10 minutes later to find people being checked in. I was then given a smoking room. I called the desk and said 'no way' and was told that my reservation stated smoking room. I then showed up with documentation showing non-smoking room and then was told that the motel was full. Miraculously, a room was found. I felt I was lied to and that they were over booked or do not take Expedia customers seriously. Either way, ... read more

Anonymous 

on Expedia

11 years ago

Disappointed Hallways and my room smelled like cigarette smoke. Furniture was old, had holes in it or damaged. 

Apawling 

on Expedia

11 years ago

Horrible Service I booked a room at this hotel for two queen beds and a pull out for my fiance and her bridal party. When they arrived, The booked that was reserved was not available and the only option they were given was a small, one bed room. I understand that things happen but what really set me off was how the Night Manager addressed the situation. Not only was he rude, he pretended to "setup" another room at another location for them. The party arrived and the night manager there had no idea what they were talking abou... read more

Anonymous 

on Expedia

11 years ago

So so The mattress was atrocious and the service was subpar for the price. 

Anonymous 

on Expedia

11 years ago

The hotel was advertised as having a business center. That was completely false. The rooms were to have two queen beds but they were only double beds. 

Adrie cook 

on Expedia

11 years ago

Extended stay America We got a room someone had burned spaghetti in and no matter how much the staff sprayed febreeze it smelled terrible. We got an extra blanket and it was still wet from the dryer! The a/c /heater didn't work, a lamp was broken, and the bathroom was dirty. Also breakfast consisted if a few granola bars and muffins and old fruit! I will never stay with them again! 

Anonymous 

on Expedia

11 years ago

Check-in was quick and easy. The room was clean, but not shampoo/conditioner. I had to go to the the front desk for coffee. There were not drinking glasses in the room.The bed was too close to the wall to allow access to that side. We were awaken before 7:00 am the next morning by the thundering of the old worn-out tread mill directly below us. Guest are allowed to use the tread mill 24 hrs per day.