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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Impressed The shower faucet almost fell off into my hands and I needed to screw the knob and water lever back on to start the shower. There were previous occupants towels left behind the bathroom door. No filtered water or anything other than coffee available in the breakfast area.
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the shower handle and previous guest towels is truly regrettable. We are very sorry for your experience. As this hotel’s now new manager, I can assure you that I will be reviewing cleanliness and inspection standards with my housekeeping staff to ensure that your experience is not repeated. As well, I do apologize that our grab-and-go breakfast did not meet your needs. Your feedback will be useful to us as we work to continually im... read more
Don't Stay here, Water dripping from the bathroom ceiling. don't stay in extended stay.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that there was a leak in your room. In response to your feedback, my maintenance department has resolved the issue and the staff has been briefed on how to handle these situations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Bad experience (1) not sure who's responsible between Hotels.com and Extended stay but we ended in smoking rooms for the first time in our live and there was no possibility to switch. (2) although we booked a room for 3, we were not given any sheet for the additional bed (sofa) until we came back to reception and asked for them. (3) empty bottle in trash ??? (4) fridge generating heat stronger than air conditioning => very hot bedroom
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were given a smoking room against your request. In response to your feedback, I am looking into the booking path to resolve the issue and to prevent this from happening in the future. As well, I do apologize for the cleanliness issue in your trash and for the heat generated by your refrigerator. I will be meeting with my housekeeping and maintenance staff to resolve these issues. We continually work to improve our hotel, so I really app... read more
Unsatisfying The room was not mark and had to walk up and down the Hall to actually find the room. Continental breakfast was not very good it was not a good choice of food.
No towels mediucre continental breakfast It was awful no room towels for my family and when asking for more towels we were only given a few
Not what I paid for We paid for a queen bed and only got a full size. When I called the front desk they just argued with me. The too small bed was hard as a rock! But the hotel was clean and the furnishings were up to date.
DIRTY! I reserved my room in advance. I checked in late. At first glance the room seemed nice. Opened the freezer to find crumbs and a short curly hair. The cook top had crumbs on it. The dishwasher was dirty. Called the front desk they stated they had a lot of check outs and didn't get all the rooms cleaned. I was willing to keep the room IF the bed was clean. Threw back the blankets to find more hair, smudged sheet, wrinkles of being slept on. I told the night manager I won't stay in the room. They found me an "upgraded" r... read more
Cut Rate Hotel The staff at this hotel is horrid. I watched people wait for hours for a room. In the fridge of my room there was a bag of rotting oranges. When I brought them to the front desk they didnt offer or send anyone to clean the fridge.
Will not book ever again. Obviously I didn't do my research before booking Extended Stay America. First, you they clean your room on daily basis. They do it on WEEKLY basis. Second, you need to ask for shampoo which is not provided in the room. Lastly, the internet... They stated free wifi, the truth is it's like 56k speed. If you need faster, there's a $2.99 per day if you want high speed internet. Will never stay here ever again.
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.