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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best part was the Customer Service at check in. GRACE was just amazing! She was nice, polite and accomodated our every need. I will use this motel chain again, because of her.
The girl at the counter "Grace" was very polite and professional. The room was very good and smelled a lot better than last time. My only complaint was that garbage cans were hard to find and overflowing with trash. Cigarette smokers threw their butts all over the grounds instead of in the provided butt cans. That was pretty gross. I think Grace was by herself, so I think they were understaffed.
Business response:
Dear ROY, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and appreciated the hospitality provided by Grace. However, we apologize for the disappointment with the issues mentioned. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
Good place
Upon checking in the front desk somehow my reservation was interrupted and there was a glitch into acquiring my room. Expedia is an Excellent site and I never had issues with the site. It was the Hotel staff or hotel computer system that caused the mishap with my room. While sleeping and resting (after a seven hour drive and finally resting) l was interrupted by the hotel front desk clerk. I answered my door and she Insisted I go and pay for my room, of which I had already set up through Expedia. I found that very discomfort... read more
Business response:
Dear Guillermo, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with your reservation and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experie... read more
Ac unit don’t work
Business response:
Dear Manuel, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience the AC unit may have caused. Our maintenance team is actively addressing the issue to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realiz... read more
Business response:
Dear Jody, Thank you for staying with Extended Stay America and sharing your review. We are pleased to know that you enjoyed the convenient location with lots of shopping and restaurants nearby. We are also glad you loved the kitchen and the comfortable bed. However, we apologize for the inconvenience regarding the payment policy, the loud heater in your room, and the challenges with the key card. We will address these issues internally to ensure improvements. Regarding breakfast, we're sorry it didn't meet your expectations... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.