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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good staff, quiet, laundry area, on a bus line. Not fancy, but good for the price.
Business response:
Dear Michael, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your wonderful comments about our comfortable rooms, friendly and accommodating team, and many valued amenities. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management
Deceiving pictures The room smelled, the cabinets seemed really beat up, dishwasher was yellow, stain on carpet and we slept on top of sheets. The fridge was pretty clean. Also during our stay we had to put out a small fire that was starting in a garbage can outside (don’t know how it got started), called front desk..didn’t see anyone rushing over to check it out but I guess my spouse had already put it out by then.
Business response:
Dear Guest, Thank you for staying at our hotel and for taking the time to post a review. We are truly sorry for the concerns you encountered during your time with us. We will work to remedy these issues so that your stay will be absolutely perfect next time. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
room was well set up and liked that I could easily walk to shops and dining.
Room had a strong smell from previous guests cooking ethnic food.
Business response:
Dear Dewight, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smell in your room. We appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely,Hotel Management
Disappointing Customer Service The staff was less than friendly. The late night telephone buzzer doesn’t even work. We were waiting 15-20 minutes to be let in because the lady in the back couldn’t hear us and then she was not nice on top of the whole ordeal.
Business response:
Dear Richard, We apologize for the inconvenience you faced due to the issues with our staff and communication. This is not the level of service we strive to provide. Your feedback is valuable, and we are addressing the problems with the telephone buzzer and staff behavior. We're committed to ensuring a more efficient and pleasant experience for our guests. Your comments will guide us in improving our service and communication processes. We appreciate your patience and hope to have the opportunity to welcome you back for a mu... read more
Would not stay again Non smoking room smelled like old ashtray. Smoke detector was dangling from ceiling. Half the lamps had no lightbulbs. I dont want to know what the stain was dripping down the bed skirt.
Business response:
Dear Barbara, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,443 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.