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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a nice-looking property, but I was shocked to find a full kitchen with full-sized refrigerator, sink, microwave, 2-burner stove and plenty of cabinets - all of which were totally empty. There was no coffee pot, no pots or pans of any kind, no cutlery, no plates, cups or glasses. (I went back to my RV which was being worked on near by and got what I needed rather than invest in one of their "kitchen packages.") Other than black areas (mold?) on the grout between the tub and tile, the room looked clean. The bed was com... read more
Business response:
Dear Rebecca, Thank you for taking the time to tell us about your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in some aspects, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving ... read more
Good, clean place to stay. Clean and easy check in.
property its surounded by many shops, easy to acces and very quiet, tks
Business response:
Dear Hector, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your positive feedback on the convenient location surrounded by shops and the tranquility of our property. It's great to hear that you found the area accessible and enjoyed a quiet stay. If you have any further comments or suggestions, feel free to share. We look forward to hosting you again for another pleasant experience. Safe travels!Sincerely,Hotel Management
Very basic. It was clean but well used, approaching shabby. Tiny room, other noises from guests readily apparent. Very difficult to find the entrance; not their problem but terrible traffic planning.
Business response:
Dear Gerald, Thank you for sharing your feedback about your recent stay. We appreciate your observations, and we're glad to hear that you found the room clean. We understand the challenges with external factors like traffic planning and are sorry for any inconvenience. Your insights help us improve, and we hope you'll consider staying with us again, providing an opportunity to deliver a better experience. Safe travels!Sincerely,Hotel Management
Did we enjoy thanks
They wanted to charge me for my service dog for one. I was on the second floor and there was somebody that was being very loud in the hallway most of the night I was barely able to sleep.
Business response:
Dear Kimberly, We apologize for any inconvenience you experienced during your stay. It is not appropriate to charge for a service dog, as they are protected under the ADA, and we're sorry for any misunderstanding. Additionally, we regret that there were noise disturbances in the hallway, which hindered your sleep. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we ca... read more
Like pet friendliness
Business response:
Dear Yvonne, Thank you for including Extended Stay America in your travel plans. We are delighted you enjoyed your stay and glad you loved our pet friendly environment. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.