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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Deceiving pictures The room smelled, the cabinets seemed really beat up, dishwasher was yellow, stain on carpet and we slept on top of sheets. The fridge was pretty clean. Also during our stay we had to put out a small fire that was starting in a garbage can outside (don’t know how it got started), called front desk..didn’t see anyone rushing over to check it out but I guess my spouse had already put it out by then.
Business response:
Dear Guest, Thank you for staying at our hotel and for taking the time to post a review. We are truly sorry for the concerns you encountered during your time with us. We will work to remedy these issues so that your stay will be absolutely perfect next time. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
room was well set up and liked that I could easily walk to shops and dining.
Room had a strong smell from previous guests cooking ethnic food.
Business response:
Dear Dewight, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smell in your room. We appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely,Hotel Management
Met our needs but smelly hall Pros: our room was clean and comfortable and smelled nice. The laundry facilities were great. Staff was very friendly and helpful. Con: the downstairs hallway by pet rooms smelled strongly of urine.
Business response:
Dear Guest, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your stay and that our property and service met your expectations! However, we are sorry for the inconvenience caused due to the missing cleanliness concerns in the hallway area. Our concerned team is informed to ensure cleanliness. Please revisit the next time you are in the area for a flawless experience. Sincerely,Hotel Management
Very quiet neighborhood. Close to many food options.
Would not stay again Non smoking room smelled like old ashtray. Smoke detector was dangling from ceiling. Half the lamps had no lightbulbs. I dont want to know what the stain was dripping down the bed skirt.
Business response:
Dear Barbara, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.