This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location! Theres a mall across the street and a few good restaurants around as well!
much to like, but a couple of shortcomings: 1. no counter space in bathroom. 2. No hangers in closet 3. No breakfast as advertised ( a rack of muffins and nutrition bars along with a coffee carafe or two doesn't qualify!)
Business response:
Dear charles, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Mana... read more
We liked the location of the property. The staff was helpful and friendly.. We were not aware that the pool was not in use. We were not aware there was no house keeping, however we were given clean towels from the front desk upon request. The large room with 2 double beds and a sleeper sofa met our needs.
Business response:
Dear Robin, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Good
A disappointing accommodation The building is a bit smelly as people reside there. The beds were double rather than queen. Both beds had one side only six inches from the wall. Very difficult to get into and out of.
Business response:
Dear Cheryl, thank you for taking the time to review us. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,485 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.