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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff need improve on making customers feel welcome i can keep writing cuz i wont stop
Hotel is in a terrible condition. We arrived around 10 pm and they don’t have a clean room for us. They sent us to a room with garbage/ trash from last guest still not cleaned. The staff was rude - said she is from laundry department not even a front desk agent. We ended up switching to another hotel
The bar that holds drinks in the freezer held together with tape the carpet need to be shampooed the housing for the air conditioner not attached
Dirty place.
Business response:
Hello Alexander, We apologize for the inconvenience we caused you. It is not our standards to have an unclean environment. We are working diligently to address this issue. Thank you!
Gross, not worth more than 50 bucks a night Absolutely discusting, the room had been gone through but my kids found food, mayo packets in a pillow case (obviously not changed out) pubic hair all over the bathroom and sink. Excellent room layout but discusting cleanliness.
Business response:
Dear BROOK, We sincerely apologize for the unacceptable condition of your room and the cleanliness issues you encountered. This is far from the standard we strive to maintain, and we completely understand your frustration especially when traveling with children. Your concerns have been shared with our housekeeping leadership to ensure immediate corrective action and stricter inspection procedures. We’re also reinforcing our cleaning protocols to prevent such situations in the future. We appreciate your honest feedback as it ... read more
They claim the rooms come “equipped with everything thing you need” but this wasn’t the case. No coffee maker, no cooking items, no cups or plates or silverware, no bedding for the pull out sofa bed. Apparently, it’s available via request at check-in. However, this was not mentioned by the staff member who checked us in. When I did request it, they had mismatched sheets and a blanket but no pillows. The cooking and dining items were unavailable because housekeeping had left for the day without cleaning the remaining sets. Th... read more
Business response:
Dear Tamar, We sincerely apologize for the inconveniences you experienced during your stay, from missing amenities and communication lapses at check-in to maintenance concerns and unpleasant odors. Your comments highlight areas where we clearly fell short, and we are actively addressing these issues with our housekeeping and front desk teams to improve guest experience. While we do provide items upon request, we understand the frustration when availability and communication are lacking. Your insights are valuable as we work ... read more
Sofa bed mattress stained in multiple places. No linen, no hangars, party next door. Bathroom smelled like urine. Big roach in light fixture. Curtains falling apart. I was in room 134. It was disgustingly and very disappointing. I was supposed to stay 3 nights but I only stayed one because it was too late for me to find another hotel that night. However, I left the next day I would like the other two nights refunded. I already submitted a complaint. And did a live chat with an Expedia agent. Haven’t heard back from anyone ye... read more
Business response:
Dear Julie, We sincerely apologize for the condition of your room and the inconvenience you experienced during your stay. What you described is unacceptable and far from the standards we strive to maintain. We understand how frustrating it must have been, and we are actively addressing the issues with our housekeeping and maintenance teams. Regarding the refund request, we are actively investigating your concerns and will take appropriate actions as soon as possible. Sincerely, Hotel Management
old place which is odd for the area. hallways & elevator stunk. room smelled of stale cigarettes. couch cushions severely ripped, desk chair dirty. did not stay beyond 5 minutes. asked a different room, same bad smells. would never recommend this hotel.
Business response:
Dear Laurie, Thank you for sharing your feedback. We are sincerely sorry your experience did not meet your expectations. The concerns you raised are troubling and not reflective of the standards we are committed to upholding. Your comments regarding cleanliness and upkeep have been escalated for immediate review and action. Additionally, we are reinforcing our non-smoking policy to ensure it is strictly followed throughout the property. We regret the inconvenience this caused and are taking meaningful steps to enhance the gu... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.