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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got to my room and felt so unsafe especially with the neighbors being extremely loud. Tried calling front desk a few times and no answer so I took all of my things to the front desk and had the girl move me after waiting awhile
Business response:
Dear Guest, We're truly sorry to hear that you felt unsafe and were disturbed by noise from neighboring rooms. Your comfort and peace of mind are very important to us, and we apologize for the delay in addressing your concerns. We’re also sorry you were unable to reach the front desk by phone, and we’ll be looking into that to ensure better responsiveness in the future. We’re glad our staff was ultimately able to assist with relocating you. Your feedback is valuable to us. Thank you again—we hope to welcome you back for a be... read more
I would stay here again if I can get bill straightened out. For some reason I got doubled charged..definitely puts a bad taste on the stay.
Business response:
Dear Guest, We regret to hear about the billing issue you encountered during your stay. Ensuring accuracy in our charges is important, and we understand how frustrating it can be when things don’t align as expected. Your comments are appreciated as we continue to focus on delivering a smooth and seamless experience for our guests. We hope to have the opportunity to welcome you back for the outstanding stay we are known for providing.Sincerely,Hotel Management
My first room had cockroaches
Business response:
Dear Manuel, We sincerely apologize for the issue you encountered in your first room. This is not the experience we want for our guests, and we take pest control very seriously. Our team is addressing this matter to ensure it does not happen again. We appreciate you bringing it to our attention and hope you’ll give us another chance to provide a more comfortable stay. Sincerely,Hotel Management
My room had cockroaches
Business response:
Hi Manuel.Thank you for staying with us. I apologize for the inconvenience. We were not aware of the issue, but we will make sure that this address right away. This is not our standard. Please accept our apology. Be well!
Roaches This hotel has roaches. I was cooking using the kitchenette and a roach fell out of the microwave into my food. All dow hill from there.
Business response:
Dear Guest, We sincerely apologize for the experience you had with the cleanliness and the issues you encountered with pests. This is certainly not the standard we strive for, and we are taking immediate action to address this concern. Please know that your comfort and safety are our top priority. We truly appreciate your input and hope you’ll give us another opportunity to provide you with a better stay. Sincerely,Hotel Management
In a beautiful area close to shopping. Non smoking room smelled like smoke and old pets from prior tenant. Cigarette burns on each arm of couch and chairs. Cigarette burns on toilet seat from a binge session or three. Stains on bedsheet. Pet hair on bathroom floor and comforter. No pots, pans, dishware, containers or any hardware in kitchen. Front desk arrival attendant never smiled. Never welcomed us. Didn't even tell us where our room was located. And when we asked, she referred to the exact opposite side of the hotel.
Business response:
Thank you so much for your feedback. I apologize for the inconvenience and unpleasant experience. I communicated with my team about this opportunity, and I can assure you this is not our standard. I am a new Manager and recognized a lot of opportunities to better our service to our dearest guest like you. Please give us another opportunity. Be well!
This property looked like it housed homeless personnel or people who cant abide by a lease agreement. The plce smelled of cigarette smoke in the hallway!
Business response:
Dear Shawn, We regret that your experience fell short of expectations. We strive to maintain a welcoming and clean environment for all guests and will address the concerns you mentioned, including the smell of smoke in the hallway. Your observations about the property are noted, and we will ensure that management takes the necessary steps to improve. We appreciate your honesty and hope to have the chance to provide a better stay next time. Sincerely,Hotel Management
This property needs to a face lift. It almost has that feeling of a flop hotel. Dishes left in the hallways for 8hrs . Garbage left by guests that gives this place a that run-down don't care feeling. The grounds and parking aren't being cared for. The breakfast doesn't cut it. Coffee and packaged muffins, should remove it off the thing that come with your stay. I'll not stay here again.
Business response:
Dear James, We regret that your stay did not meet expectations and apologize for the issues you encountered. Maintaining a clean and welcoming environment is a priority, and we will address the concerns about the hallways, grounds, and breakfast offerings with our team. Your input is valuable in helping us improve our services and facilities. We hope you might reconsider staying with us again to experience positive changes. We look forward to welcoming you back.Sincerely,Hotel Management
Terrible maintenance Hair dryer in my room was not working and water in my sink was getting through. I requested the maintenance for that but nothing happened and instead of sink I had to use the tub for my basic necessity.
Business response:
Dear Neha, Thank you for your feedback. We apologize for the inconvenience you experienced with the hair dryer and sink. Our team strives to address all maintenance issues promptly, and we regret that your request was not handled as expected. Your concerns have been noted, and we will be following up with our maintenance team to ensure these issues are resolved quickly. We appreciate your understanding and hope to welcome you back for an improved experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.