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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
About the only good things about this location was the kitchenette (to a degree) and the muffins/tea/coffee to go. That being said, there was so much wrong at the location for me to have spent $550-600/wk. Our water was randomly shut off with ZERO warning for renovation construction so we couldn't shower, use the bathroom, make food, etc for a few hours. We left early one day to go to the ER and when we got back, we had to go up the stairs to get to our room because they were redoing the flooring. The front said "didn't you ... read more
Business response:
Dear Maryo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disruptive construction and service interruptions can be, and we regret that we did not communicate effectively or provide the quality of service expected. Your comments are valuable, and we will address the issues regarding water outages, construction hours, and laundry machines to improve our guests' experience. Regarding the refund, we assure you that your concerns are being sha... read more
Horribly disgusting! Cockroaches meal worms, globs of black hair everywhere even on the beds. Staff was anything but helpful. Slept in my vehicle because it was so nasty
Business response:
Dear Tammie, We are genuinely disappointed to learn about the issues you experienced during your visit. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you w... read more
Very dirty and mildew The hotel smelled absolutely horrible, mold all in the bathroom. Strong mildew smell, beds were a small full advertised queen. Mildew all over the windows . Beds hard the hotel hallways were strong mildew smell and very very dirty
Business response:
Dear Pamela, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to ... read more
Roaches!
Business response:
Dear Bob, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding service you deserve on your next vi... read more
Trash inside and outside of the property. Loud. A chain found next to the bed screwed into the wall. Chain was not securing anything. Might want to address that. Seems sketchy
Business response:
Dear Chris, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Manage... read more
Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.
Business response:
Dear Mark,We sincerely apologize for the issues you experienced during your stay. The problems with your room keys and the noise were unacceptable, and we regret that the promised compensation was not provided. We are addressing the key system and noise concerns with our team to prevent future occurrences. Your feedback is crucial to us, and we are committed to improving our services. We would appreciate the opportunity to make things right and provide a more comfortable experience on your next visit.Sincerely,Hotel Manageme... read more
Lobby smell horrible pillows rooms old
Business response:
Dear Patty, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly with the condition of the lobby, pillows, and room. Your comments are concerning, and we will address these issues with our team to ensure improvements are made. We value your input and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,hotel Management
It’s just across the mall and in a nice area for a stroll. The rooms need updating, especially the shower fixtures.
Business response:
Dear Linda, Thank you for sharing your feedback. We are pleased to hear you enjoyed the location, but we regret that the condition of the rooms, particularly the shower fixtures, did not meet your expectations. We are committed to enhancing our facilities and will address these areas for improvement. Your comments are valuable in helping us provide a better experience. We hope to offer you a more updated stay in the future.Sincerely,Hotel management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.