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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was dirty, rude front desk people. When arrival the room had an Oder to it, it fact the whole hotel had the same Oder. Room had crumbs on the floor and chairs, and had issue with the turning on shower. I decided to leave on June 21st to stay with family member. I arrive at the hotel at 3:30pm when I arrive the front desk had a sign that said 15min wait. so I went to my room pack my stuff, I arrive back at the front desk at 4:00pm Still no one was at the front desk. I loaded and moved my car to front door. Came back int... read more
Business response:
Dear Michael, We sincerely apologize for the condition of your room, the odor you experienced, and the lack of responsiveness at the front desk. This is not the standard of service we strive to uphold. We also regret the inconvenience caused by the third-party booking process, which limits our ability to make adjustments. Your comments have been shared with our team to address the cleanliness and staffing concerns immediately. We truly value your input and hope for the opportunity to provide you with a better stay in the fut... read more
Very dirty smelled very bad there was dog pee in the foyer there was half naked people in the hallways. It took 45 mins for staff to show up and check in. Bugs in room
Business response:
Dear Evelyn, We sincerely apologize for the unacceptable conditions you encountered, including cleanliness issues, odor, delayed check-in, and disturbances in common areas. This is far below our standards, and your concerns have been shared with our housekeeping, security, and front desk teams for immediate corrective action. Guest comfort and safety are our top priorities, and we regret that we fell short during your visit. We appreciate your feedback and hope to have the opportunity to welcome you back under improved circu... read more
Room was clean the ac work when it wanted
Business response:
Dear Joe, Thank you for your feedback and for highlighting the cleanliness of your room. We sincerely apologize for the inconvenience caused by the air conditioning unit not functioning consistently. Your comfort is very important to us, and a reliable climate control system is essential. Our maintenance team has been alerted to inspect and address any issues to prevent this from happening in the future. We appreciate you bringing this to our attention and value your input as we strive to improve. We look forward to welcomin... read more
Outside was just a tad bit rundown.
Business response:
Dear Gilbert, We sincerely apologize that the exterior appearance of the property did not meet your expectations. We understand that first impressions matter, and while we work continuously to maintain the interior, we also recognize the importance of exterior upkeep. Your comments have been shared with our maintenance team as we plan future improvements. We truly appreciate your stay and the opportunity to improve. We look forward to welcoming you back with a better experience. Sincerely, Hotel Management
Smells in the room
Business response:
Dear Diep, Thank you for your feedback. We are truly sorry that your experience was impacted by an unpleasant smell in the room. Providing a comfortable and welcoming environment is important to us, and we regret that this aspect fell short during your stay. Your comments have been shared with the appropriate team so the matter can be properly addressed. We appreciate you bringing this to our attention and hope to have the opportunity to offer a more positive experience in the future. Sincerely, Hotel Management
It was an economical choice but I still expect to have a flushing toilet! 3 days with no fix and we were told that they don’t have maintenance available on the weekends. They didn’t have a comparable room to move us to and they didn’t offer any discount or fix. Outside there was dog poop all over and no poop bags or garbage cans for poop bags to be disposed of. DO NOT stay here!
Business response:
Dear Reyna, Thank you for bringing these concerns to our attention. We are sincerely sorry for the inconvenience you experienced during your stay. A malfunctioning restroom and a lack of timely support are unacceptable, and it’s disappointing that the situation remained unresolved. Your comments regarding the condition of the exterior have also been noted. Please know that your feedback is being shared with the appropriate teams to ensure stronger attention to guest needs and a more responsive approach moving forward. Sincer... read more
There was roaches
Business response:
Dear Alejandra, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests during your stay. This is not reflective of our usual standards, and we take such concerns very seriously. Our pest control team has been alerted, and we are taking immediate steps to ensure this issue is fully resolved. We appreciate you bringing it to our attention so we can improve. We hope to regain your trust in the future. Sincerely, Hotel Management
The room didn’t even look like it had been cleaned. The floors looked like they hadn’t been mopped at all, there was a spill of some sort (maybe milk) all over the leg of the table, chairs, and side of the couch. The washcloth folded next to the sink looked like it was used. The room smelled so bad every time we walked in! There were items left by a previous customer. The sheets had holes in them. The TV remote didn’t work.
Business response:
Dear Jamie, We deeply regret the condition of your room and the inconvenience it caused. This is far from the standard we aim to uphold, and we have addressed your concerns with our housekeeping and maintenance teams to ensure immediate corrective action. Cleanliness, comfort, and functionality are top priorities, and we sincerely apologize for falling short. Your experience helps us improve, and we appreciate your honesty. We hope to provide a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.