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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mid The room smelled like smoke, mostly it was the bathroom, but it was STRONG. The room barely resembled the pictures. The chair was very comfortable but the bed was not. The pillows and blanket provided were underwhelming. Grab and go breakfast was as described.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay, especially with the smoke smell and the bedding. Your comments are valuable to us, and we will address these concerns with our team to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to serve you better next time. Thank you again for your stay, and we look forward to welcoming you back!Sincerely,Hotel Management
Good experience.
They shouldn’t put breakfast included because there wasn’t one.
Business response:
Dear Guest, We apologize for any confusion or inconvenience caused by the breakfast offerings. Our "grab-and-go" breakfast is designed to provide light, quick options for our guests, and we regret if it did not meet your expectations. Your comments are valuable, and we’ll ensure clearer communication about what is included to avoid any misunderstandings in the future. We appreciate your understanding and look forward to welcoming you back! Sincerely,Hotel Management
The desked was not staffed in the evening. Snacks overpriced. Security lock was broken. Housecleaning wok us up at7 am without knocking. They didnt know were assigned the room. It scared both of us.
Business response:
Dear Leslie, We apologize for the issues you experienced during your stay. Your comments regarding the front desk, pricing, and housekeeping have been noted, and we will work to improve our services. We also sincerely apologize for the disruption caused by the unannounced housekeeping visit. Please know that guest safety and comfort are our top priorities, and we are addressing these concerns to ensure this doesn’t happen again. We hope to welcome you back for a better experience. Sincerely,Hotel Management
I would stay here again
Business response:
Dear Felicia, Thank you for your kind feedback! We’re thrilled to hear that you would stay with us again. Our team works hard to ensure that each guest has a comfortable and enjoyable experience, and we’re glad we could meet your expectations. We look forward to welcoming you back to Extended Stay America soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 4.1 star rating with 807 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.