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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good, and we had a lot of parking.
Business response:
Dear Anish, We are delighted to hear that you found parking convenient during your stay! It is wonderful to know that your visit was enjoyable overall. At Extended Stay America, we strive to provide a comfortable and hassle-free experience for every guest. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Sincerely, Hotel Management
The front desk staff were very pleasant and our check-in rep accommodated a special request graciously. The property is in a nice tree-filled setting.
Staff was amazing. Property run down but understood the hotel is getting re-done. One fitted sheet had a large stain on it. Grab and go breakfast needs an update. No amenities at all
Business response:
Dear Deborah, We are glad to know that our team made such a positive impression during your stay; they will be happy with your kind words. We appreciate your thoughtful observations regarding our property. Your comments about the breakfast offerings and overall experience are valuable and will be shared with our team as we continue enhancing our services. Our goal is always to ensure guests feel cared for and comfortable throughout their visit. We hope to have another occasion to host you in the future and provide you with t... read more
No comments
Business response:
Dear Stephen, Thank you so much for the perfect rating! We are thrilled to know your stay was enjoyable, even without additional comments. At Extended Stay America, we are committed to making every guest feel welcome and comfortable, and it is wonderful to see that reflected in your experience. We truly appreciate your support and hope to have the pleasure of hosting you again soon for another great visit. Sincerely, Hotel Management
The location as well as the appearance of the facility as well as the room were not well maintained!! I didnt feel safe. Several people sitting in their cars in &around parking lots.
Business response:
Dear Karen, Thank you for taking the time to share your feedback. We are truly sorry your stay did not meet your expectations and that you did not feel as comfortable or secure as intended. The safety and well-being of every guest remain our top priority, and your remarks about the property’s upkeep and surroundings are being carefully reviewed to guide improvements. We sincerely value your input and hope you will consider giving us another opportunity to provide a more reassuring and pleasant experience in the future. Since... read more
Wouldnt stay again. The hotel needed a lot of maintenace.
It is unnerving to arrive and be greeted by a parking spot reserved for the police. The rooms smell like smoke. The condition of the building is terrible. The redeeming factor were the staff. They were great.
Business response:
Dear Virginia, Thank you for taking the time to share your feedback. We sincerely regret that certain aspects of your visit did not meet expectations and appreciate your understanding. Your comments regarding the property’s condition and atmosphere have been shared with our team for further review. We are, however, delighted to hear that our team made a positive impression. We value your input and hope you’ll consider returning for a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,392 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.