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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people
Front desk staff was nice. Room felt old and beat up. Lighting wasn't good. Florescent lightning in bathroom was harsh with a loud fan. Just a depressing room.
Business response:
Dear Guest, Thank you for sharing your feedback and for recognizing our front desk team’s efforts. We regret that the overall atmosphere of the room did not meet your expectations and that the lighting impacted your comfort. Your comments are valuable and have been shared with our team for review and improvement. We appreciate your honesty and hope you will consider returning so we can provide a more uplifting and enjoyable stay. Sincerely, Hotel Management
Ideal location, low traffic and noise. Ample parking. Room was very clean, no smells. Room was very dated in paint color, bathroom fixtures and lamps. However, much needed renovations to the top floor were just beginning while we were there.
It was good, and we had a lot of parking.
Business response:
Dear Anish, We are delighted to hear that you found parking convenient during your stay! It is wonderful to know that your visit was enjoyable overall. At Extended Stay America, we strive to provide a comfortable and hassle-free experience for every guest. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Sincerely, Hotel Management
The front desk staff were very pleasant and our check-in rep accommodated a special request graciously. The property is in a nice tree-filled setting.
Staff was amazing. Property run down but understood the hotel is getting re-done. One fitted sheet had a large stain on it. Grab and go breakfast needs an update. No amenities at all
Business response:
Dear Deborah, We are glad to know that our team made such a positive impression during your stay; they will be happy with your kind words. We appreciate your thoughtful observations regarding our property. Your comments about the breakfast offerings and overall experience are valuable and will be shared with our team as we continue enhancing our services. Our goal is always to ensure guests feel cared for and comfortable throughout their visit. We hope to have another occasion to host you in the future and provide you with t... read more
Didnt use kitchen. Hotel in renovation. Lots of noise on 3rd floor. Room was clean but could use an upgrade. Shower pressure was aweful!!! Dribbles.
Business response:
Dear Leigh, We are delighted to hear you found your room clean—thank you for mentioning that! We apologize for the inconvenience caused by the ongoing updates and the water pressure issue. Your feedback helps us focus on the details that matter most to our guests. We appreciate your patience during this improvement phase and hope to welcome you back to Extended Stay America once everything is refreshed. Sincerely, Hotel Management
It is unnerving to arrive and be greeted by a parking spot reserved for the police. The rooms smell like smoke. The condition of the building is terrible. The redeeming factor were the staff. They were great.
Business response:
Dear Virginia, Thank you for taking the time to share your feedback. We sincerely regret that certain aspects of your visit did not meet expectations and appreciate your understanding. Your comments regarding the property’s condition and atmosphere have been shared with our team for further review. We are, however, delighted to hear that our team made a positive impression. We value your input and hope you’ll consider returning for a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,399 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.