Extended Stay America - Portland - Scarborough

Business response:

Dear Stephen, Thank you so much for the perfect rating! We are thrilled to know your stay was enjoyable, even without additional comments. At Extended Stay America, we are committed to making every guest feel welcome and comfortable, and it is wonderful to see that reflected in your experience. We truly appreciate your support and hope to have the pleasure of hosting you again soon for another great visit. Sincerely, Hotel Management 

Business response:

Dear Karen, Thank you for taking the time to share your feedback. We are truly sorry your stay did not meet your expectations and that you did not feel as comfortable or secure as intended. The safety and well-being of every guest remain our top priority, and your remarks about the property’s upkeep and surroundings are being carefully reviewed to guide improvements. We sincerely value your input and hope you will consider giving us another opportunity to provide a more reassuring and pleasant experience in the future. Since... read more

Business response:

Dear Glenn, Thank you for taking the time to share your feedback. We are glad to hear you appreciated the quiet surroundings and the cleanliness of your accommodations. At the same time, we sincerely apologize for any aspects of your stay that did not meet your expectations. Your comments regarding the condition of the property have been shared with our team as we continue efforts to enhance our environment and overall guest experience. We hope you’ll consider returning in the future so we can provide an even more comfortabl... read more

Business response:

Dear Christina, We are thrilled to hear you enjoyed such a pleasant experience! Knowing that our welcoming team and comfortable accommodations made a positive impression truly means a lot to us at Extended Stay America. It is wonderful to know we could make your visit enjoyable, and we’d be delighted to host you again anytime your travels bring you our way. Thank you for sharing your kind words and for choosing to stay with us! Sincerely, Hotel Management 

Business response:

Dear Virginia, Thank you for taking the time to share your feedback. We sincerely regret that certain aspects of your visit did not meet expectations and appreciate your understanding. Your comments regarding the property’s condition and atmosphere have been shared with our team for further review. We are, however, delighted to hear that our team made a positive impression. We value your input and hope you’ll consider returning for a more enjoyable stay in the future. Sincerely, Hotel Management