Extended Stay America - Portland - Scarborough

Business response:

Dear Karen, We sincerely apologize for the issues you experienced, including the holes in the bathroom walls, the loose shower knob, and the low placement of the showerhead. This is not the standard we strive to uphold, and your comments have been shared with our maintenance team to ensure prompt repairs and improvements. Guest comfort and satisfaction are very important to us, and your input helps us make the necessary changes. We appreciate your patience and understanding. We look forward to welcome you back at our propert... read more

Business response:

Dear Mariangie, Thank you for your kind feedback and for taking the time to share your experience. We’re thrilled to hear that you had a pleasant stay and found our staff to be friendly and welcoming. Providing a comfortable environment and excellent service is our top priority, and it’s always rewarding to know when our efforts make a positive impact. Your appreciation encourages our team to continue delivering great hospitality to every guest. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Chelsey, We understand your disappointment regarding the lack of housekeeping during your visit. We’re always happy to offer fresh linens and supplies upon request at the front desk. We apologize if this was not clearly communicated during check-in. Your comments help us improve our guest communication and overall service. We truly value your input and hope to provide an even better experience next time. Sincerely, Hotel Management 

Business response:

Dear Sydney, Thank you for your feedback. We're glad to hear you enjoyed the clean, spacious room and found our staff friendly throughout your stay. We apologize for the odor in the common areas and for the wait times at the front desk. Your comments have been shared with our housekeeping and guest service teams to help us improve both responsiveness and cleanliness throughout the property. We truly value your input and hope to provide an even better experience at Extended Stay America next time. Sincerely, Hotel Management 

Business response:

Dear Vincent, Thank you for choosing us and for taking the time to share your experience. We are glad to hear you had a pleasant time with us overall, though we apologize for the issue with the shower water not getting warm. That’s certainly not the experience we want for our guests, and we appreciate you bringing it to our attention. We will have our maintenance team investigate the issue and work on improvements to ensure that future guests do not encounter the same problem. We appreciate your patience and hope to have ano... read more